Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I can't get the latest version to install after I have downloaded it. Using Macbook OSX 10.6.7 and Mozilla version 4

  • 1 amsa
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga cor-el

Friedman
Friedman
more options

When the notice comes that there is an update available, I click on it. The update will not load. When I go to "about Firefox" and click to update, the material downloads. I then go to the download file and click open. After that I get graphic that indicates I should drag it to the application folder. I can't find a way to do that. When I recheck to see what version I have, it has not been updated./

When the notice comes that there is an update available, I click on it. The update will not load. When I go to "about Firefox" and click to update, the material downloads. I then go to the download file and click open. After that I get graphic that indicates I should drag it to the application folder. I can't find a way to do that. When I recheck to see what version I have, it has not been updated./

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.