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After the update, a blank profile was created, yet even with back-up some data was lost

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giandalmaso
giandalmaso

To whom it may concern,

After the latest update I was met with a blank profile, no saved data, even when syncing with my Mozilla Account. I followed the back-up instructions by the support team described in the forums, but it wasn't enough. Common sites I frequent like youtube and gmail were not indexed, the passwords and logins were nowhere to be found. I really don't get what's going on, or why would the Mozilla Account wouldn't recover the data, while leaving that to profiles. Is there any way to recover it further? Or even disable profiles?

Thanks in Advance,

To whom it may concern, After the latest update I was met with a blank profile, no saved data, even when syncing with my Mozilla Account. I followed the back-up instructions by the support team described in the forums, but it wasn't enough. Common sites I frequent like youtube and gmail were not indexed, the passwords and logins were nowhere to be found. I really don't get what's going on, or why would the Mozilla Account wouldn't recover the data, while leaving that to profiles. Is there any way to recover it further? Or even disable profiles? Thanks in Advance,

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