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Thunderbird IMAP Inbox empty even after account removal/re-addition

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Hello,

I am experiencing a critical issue where all received emails for one specific IMAP account have disappeared from Thunderbird. They are NOT visible in the Unified Inbox, nor in the account's specific Inbox folder.

- The Inbox folder is completely empty (or only shows a single test email I just sent to myself).

- The emails are NOT visible on Webmail. All of them are stored in Gmail, which I'm willing to move away from. I already have toggled the "keep a copy of the message" in the mail settings in Gmail but nothing chanced.

- When I try to "Subscribe" to folders, the checkbox for "INBOX" is missing or grayed out.

- Thunderbird shows a notification for a new mail, the mail stays here for a few minutes, then it disappears.

- The test emails I sent a couple of hours ago already disappeared.

- This happens with only one specific email. All the others work fine.

What I have already tried:

- Removed and re-added the account entirely (multiple times).

- Repaired the folder via Folder Properties > Repair Folder.
- Checked for active Quick Filters (none are active).

- Verified Account Settings > Synchronization (set to "keep all messages local regardless of age").

- Tried toggling "Show only subscribed folders" in Advanced Server Settings.

Can someone please help?

Thank you

Hello, I am experiencing a critical issue where all received emails for one specific IMAP account have disappeared from Thunderbird. They are NOT visible in the Unified Inbox, nor in the account's specific Inbox folder. - The Inbox folder is completely empty (or only shows a single test email I just sent to myself). - The emails are NOT visible on Webmail. All of them are stored in Gmail, which I'm willing to move away from. I already have toggled the "keep a copy of the message" in the mail settings in Gmail but nothing chanced. - When I try to "Subscribe" to folders, the checkbox for "INBOX" is missing or grayed out. - Thunderbird shows a notification for a new mail, the mail stays here for a few minutes, then it disappears. - The test emails I sent a couple of hours ago already disappeared. - This happens with only one specific email. All the others work fine. What I have already tried: - Removed and re-added the account entirely (multiple times). - Repaired the folder via Folder Properties > Repair Folder. - Checked for active Quick Filters (none are active). - Verified Account Settings > Synchronization (set to "keep all messages local regardless of age"). - Tried toggling "Show only subscribed folders" in Advanced Server Settings. Can someone please help? Thank you

All Replies (1)

Ciao,

attualmente stai scrivendo nel forum in lingua inglese e non possiamo garantire che un membro della comunità che parla la tua lingua possa assisterti. Detto questo, vedremo se qualcuno interviene e se è in grado di aiutarti.

Nel frattempo, potresti dare un'occhiata all'articolo Come richiedere supporto, che potrebbe essere disponibile nella tua lingua.

Yi tambaya

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