address book disapeared
I recently updated the email and over 3700 emails are not there and my address book has disapeared. it is blank. How can I get these back? thank you
All Replies (2)
Sometimes, when thunderbird updates, it creates a new profile. I suggest you do this: - click help>troubleshootinginformation - scroll to 'Profiles' and click 'about:profiles' - there may be an unused profile, I suggest pressing the 'open' button to see if that profile has your content, such as in the imapmail or mail folders. - if you see your accounts there, then click the button to activate the profile and see if that works for you. And, if not, I think we can still recover the addressbook. Let me know.
I cannot find help>trouble shooting information anywhere to click on it?????? I need to speak to someone and have them walk me through this. As I said, I am a pastor of a church and I am in desperate need of my over 3700 emails and my LARGE address books. Sure would APPRECIATE some clear guidance!!!!!!!!!!!!!!!!!!!!!!