How do I get help when help and forums do not help
Most of the questions I have are either not answered at all or not answered in help or in forums and I'm unaware of any responses to questions I've asked. Isn't there any way to get support from a live person? My questions are often quite complicated. When I ask a question, I get dozens of answers that have nothing at all to do with my question and I don't have time to look thru all the answers. When I do see an answer that might be relevant, it either isn't or the answer is far too technical.
For example, I have no sent folder. Cant understand answers that tell how to create one. Need to be able to save my sent messages. Having to cc myself to get a copy of a sent message - stupid situation.
I am switching from Outlook to Thunderbird because of complicated problem with Outlook. Got garbage when imported csv contact file and can't find how to delete a large number of contacts. Reluctant to use your specific Outlook import in case it brings the Outlook problems along.
Really need help with lots of things making the transition. 'bold text'
All Replies (3)
For one thing, volunteers are busy, and most people (including you), never post any details that may help. Without info, volunteers end up writing multiple responses just to know domain name, server settings, error messages - the very details that are needed. So, provide some details and you're more likely to get help.
I do not understand what you need. I gave all the information I have. Please be more specific about what you need that I did not provide.
To repeat:
1.
I cannot see the folder that is supposed to contain sent -- I'm 80 and dont remember the name of that folder, but it is the same level as the inbox - it does not display so I cannot see my sent message. Except that they seem to appear in the inbox, which I also do not understand. I need to be able to see sent messages separately from the inbox.
The answers I got to why I can't see the send box are incomprehensible to me. They assume an advanced understandng of Thunderbird or programming terminology.
2. Also, when I imported a csv file of my contacts that I created in Outlook, it appears as garbage in Thunderbird. I can delete all the garbage contacts, but need to get the correct ones. I have lots of them and can't reenter all of them. I need to know how to import that file, which imports perfectly correctly into Excel, into Thunderbird.
The helps about importing are also incomprehensible to me.
What else do you need to know?
Please share the email domain you use and a screenshot of your 'copies&folders' pane that shows what your Sent folder settings are. to delete a large number of contacts, highlight one, with left mouse key down, drag mouse down to highlight as many as desired to delete, rightclick and select 'delete' To upload the csv, do this: Create single good email address in the addressbook - highlight the addressbook, click the three dots to the right and download a csv file. This is now your template - load the csv into a spreadsheet and note the top row. that shows thunderbird's layout - now, load the outlook csv into the spreadsheet software and adjust the columns and top row to mirror the thunderbird sample - save as csv and this will now import properly.
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