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Stop collecting mail from old accounts

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  • Amsa ta ƙarshe daga david

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I've set up a new email account in Tbird where the email address is the same as the old account. I've turned off automatically connect to server on startup and collect mail every xx minutes but the old account keeps trying to connect to the old server.

Anyone tell me how to stop this as it keeps putting up an error message that I have to click away.

I need to keep the old account in Tbird as it holds archive emails for many years.

Thank you

I've set up a new email account in Tbird where the email address is the same as the old account. I've turned off automatically connect to server on startup and collect mail every xx minutes but the old account keeps trying to connect to the old server. Anyone tell me how to stop this as it keeps putting up an error message that I have to click away. I need to keep the old account in Tbird as it holds archive emails for many years. Thank you

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The solution is to copy the messages to Local Folders to keep, so that you can then delete the old account. Here is a simple way: - click help>troubleshootinginformation - scroll down to 'profile folder' and click 'open folder - exit thunderbird - you are now in profile - assuming a POP account, click Mail folder, and then click the account folder - select the inbox file (NOT the msf file) and copy to the Mail\Local Folders folder - repeat for each file to save - restart thunderbird and the message folders should appear in Local folders - after confirming that all is well, you can now delete the old account