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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird disconnects my printers. Reproducible issue.

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  • Amsa ta ƙarshe daga mvmone

mvmone
mvmone
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For about 6 months now, my printers have been disappearing and reappearing at random...or so I thought. However, today, I left my Printer window opened while the printers were "Connected". I then proceeded to open the programs I regularly use: First Word. Nothing. Then Acrobat. Nothing. Then Chrome, still nothing. Then Thunderbird...Bam! Printers Disconnected. I said, let me try this again, and again, and again. Each time...same result. When launching Thunderbird...within 5 secs, the printers disconnect. It's the craziest thing I've ever seen. Anyone out there looking for a fun challenge? I've never seen this happen before and would love a resolution. Oh, and before it's suggested: I already checked the PrintSpooler service...connected or disconnected, it's status reads: "Running" in Task Manager.

For about 6 months now, my printers have been disappearing and reappearing at random...or so I thought. However, today, I left my Printer window opened while the printers were "Connected". I then proceeded to open the programs I regularly use: First Word. Nothing. Then Acrobat. Nothing. Then Chrome, still nothing. Then Thunderbird...Bam! Printers Disconnected. I said, let me try this again, and again, and again. Each time...same result. When launching Thunderbird...within 5 secs, the printers disconnect. It's the craziest thing I've ever seen. Anyone out there looking for a fun challenge? I've never seen this happen before and would love a resolution. Oh, and before it's suggested: I already checked the PrintSpooler service...connected or disconnected, it's status reads: "Running" in Task Manager.

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mvmone
mvmone Mai mallakar tambaya
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Apologies, I misstated the PrintSpooler status above. The status is Running until I click on Thunderbird, then the status changes to Stopped. Just to clarify. Launching Thunderbird is definitely causing the OS to shut down the spooler. I have no idea why that would happen. I've reinstalled the printer driver a few times now and with no effect. I am running the latest version of Thunderbird 128.7.0esr (64-bit) on Win 11 up-to-date as of this posting.

Matt
Matt
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have a look at comment 10 in this bug report https://bugzilla.mozilla.org/show_bug.cgi?id=1869543

mvmone
mvmone Mai mallakar tambaya
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Thanks. Not thrilled with either option. Removing HP software or manually restarting the spooler whenever I open Thunderbird. I was hopeful to see some sort of acknowledgement from Mozilla that there was a known issue and it was being worked on. I may have to dump Thunderbird if a reinstall doesn't work. This is the craziest issue.