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Incoming emails stopped today on a Thunderbird linked account. Using 128.1.0esr and imap account indicated certificate not valid

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I have two email accounts coming in to my Thunderbird app on the desktop. One account stopped loading messages to my inbox. I can get the messages on my phone for that account if I access them I don't use Thunderbird. I'm getting message that certificate if not valid. I did the trouble shooting for Thunderbird and cleared the cache. Can you please help? I downloaded the trouble shooting file if needed.

I have two email accounts coming in to my Thunderbird app on the desktop. One account stopped loading messages to my inbox. I can get the messages on my phone for that account if I access them I don't use Thunderbird. I'm getting message that certificate if not valid. I did the trouble shooting for Thunderbird and cleared the cache. Can you please help? I downloaded the trouble shooting file if needed.

All Replies (3)

I'm getting message that certificate if not valid.

Please post a screenshot of the error. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Thank you for the fast response. I contacted the provider and was given new settings. That took care of it. If it does not hold, I'll be back here for help. I appreciate your outreach to me.

When your problem has been fixed, can you mark the topic as 'Solved' please? Thank you.