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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Profile corruption and crashing

  • 9 amsoshi
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga sfhowes

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I've been running Thunderbird on Windows 7 and migrated to Windows 10. I did an install on the new machine (Thunderbird 68.5) and then copied my profile across. Started Thunderbird and all seemed to be well - my email was there and recent emails were downloaded. I exited and shutdown. Now when I start Thunderbird my profile appears to be corrupt and I see some diagnostic (screen snapshot attached). If I click on About Thunderbird, then there is a subliminal box pop up and Thunderbird crashes but there is no crash reporter.

Any ideas where to start looking? TIA

I've been running Thunderbird on Windows 7 and migrated to Windows 10. I did an install on the new machine (Thunderbird 68.5) and then copied my profile across. Started Thunderbird and all seemed to be well - my email was there and recent emails were downloaded. I exited and shutdown. Now when I start Thunderbird my profile appears to be corrupt and I see some diagnostic (screen snapshot attached). If I click on About Thunderbird, then there is a subliminal box pop up and Thunderbird crashes but there is no crash reporter. Any ideas where to start looking? TIA
Hoton allon fuska da aka liƙa

All Replies (9)

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Does the gray screen with red text appear if you run TB in safe mode (hold Shift when you launch TB)?

http://kb.mozillazine.org/Gray_bar_below_status_bar

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I started Thunderbird in Safe Mode and don't see the red text.

I disabled all the add-ons but now it will only start in Safe Mode. If I try and start TB normally now, Thunderbird fails to start.

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If you launch in safe mode, check 'Reset toolbars and controls', then click 'Make changes and restart', does TB start?

http://kb.mozillazine.org/Safe_mode#Safe_Mode_options

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I tried resetting the toolbars - no change.

I then suspected that the culprit was the Lightning extension. https://support.mozilla.org/en-US/kb/calendar-updates-issues-thunderbird

I tried the suggestion there and that didn't help. My attempts to disable lightning whilst in Safe mode also did not work....

So what I did next was go to the profile and find the lightning xpi file in the extensions directory and renamed it like this {e2fda1a4-762b-4020-b5ad-a41df1933103}.junk

TB then started normally! A replacement xpi file for Lightning appeared in the directory but I have now disabled the extension....

Of course this is where I was yesterday thinking that everything was working - will have to see if this survives a reboot.

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I hope that works, but when you disabled all add-ons, including Lightning, why did TB not start in normal mode?

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I don't know. I could see the process start in task manager but it quickly stopped. There was again a subliminal pop up window which I couldn't read.

I've never had a problem like this and the only clue I had to go on was from a Google search for thunderbird key id= save-key which is the text of the first line of red text that I saw....

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The bug report indicates it's caused by a localization error, i.e. translation. But it looks like you're using an English version of TB?

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Well a GB English version. Presumably that it is localised from US English?

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Or vice versa, or from EN-CA or EN-AU, whoever claims supremacy for the English language.