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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I try to login, it says unknown account and ask me to create a new account. [URGENT]

  • 4 amsoshi
  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga user1375929

user1375929
user1375929
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I just created a new sync account on my desktop, but when I logged on my laptop, the prompt asks me to create a new account. I am sure that my user name and password are right. Both devices have Firefox 51.0.1 Laptop is Windows 10 and desktop is Windows 7.

I had this problem since last year, but only recently did I urgently need to since my bookmarks and passwords.

Thanks

I just created a new sync account on my desktop, but when I logged on my laptop, the prompt asks me to create a new account. I am sure that my user name and password are right. Both devices have Firefox 51.0.1 Laptop is Windows 10 and desktop is Windows 7. I had this problem since last year, but only recently did I urgently need to since my bookmarks and passwords. Thanks

All Replies (4)

user1375929
user1375929 Mai mallakar tambaya
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Snap shot of the problem

FredMcD
FredMcD
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I called for more help.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you login to the account here?

user1375929
user1375929 Mai mallakar tambaya
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@cor-el, yes I can login to the above links on my desktop, but the same problem appears when I try to login from my desktop