Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Bookmarks disappeared & unable to restore

  • 4 amsoshi
  • 14 sa na da wannan matsala
  • 8 views
  • Amsa ta ƙarshe daga MGPfls

more options

I was automatically updated to Firefox version 41 for PC and all my bookmarks disappeared. I am also now unable to create new bookmarks. I tried restoring from a backup file per the instructions in one of the articles but it says "Unable to process backup file."

Thanks for your help.

I was automatically updated to Firefox version 41 for PC and all my bookmarks disappeared. I am also now unable to create new bookmarks. I tried restoring from a backup file per the instructions in one of the articles but it says "Unable to process backup file." Thanks for your help.

All Replies (4)

more options

You can check for problems with the places.sqlite database file (bookmarks, history) in the Firefox profile folder.

If the Places Maintenance extension can't repair the places.sqlite database file then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database file from the most recent JSON backup in the bookmarkbackups folder.

See also:

more options

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

more options

Thank you, these worked.

more options

baweiss said

Thank you, these worked.
What worked? I'm having the same problem, but not finding a solution I am having.