Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How can I restore video sound sent with my e-mail messages?

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Bob

paulstackhouse
paulstackhouse
more options

when I receive e-mails that contain videos with sound or music I get the picture but not the sound

when I receive e-mails that contain videos with sound or music I get the picture but not the sound

All Replies (2)

user01229325
user01229325
more options

Thunderbird does not play videos or sound files. Your problem must be with whatever software you are trying to use to open the video files.

Bob
Bob
more options

Instead of trying to "open" the file from an attached email, "save it" choose where and make sure it is a executable file that will play sound and or video. You can choose WMP, I prefer Winamp.