Latest Answers

• Removing profile star from Firefox icon on taskbar

  If it's useless for you, just delete other profiles. The icon should disappear then.

• add ob

  We don't support Slim browser nor any third party browsers.

• Google Play Ads opening in Firefox

  Try to install uBlock Origin extension.

• mam problem

  Dzień dobry, to jest witryna pomocy Mozilli, proszę się spytać na pomocy google.

• How to delete specific cookies for individual sites on Firefox for Android

  It works exactly the same as in desktop Firefox. Just press the padlock icon in the address bar, then select '''Clear cookies and site data'''.

• E-book download

  Is this Firefox for Kindle?

• Bookmarks rearranged following latest update

  There will be 5 options soon.

• Bookmarks rearranged following latest update

  ''Zapfenzieher [[#answer-1734410|said]]'' I wish Mozilla had had the foresight to add a "do not sort my bookmarks" toggle (or option in the list) - but, sadly, they didn't. …

• Publisher's Clearing House (PCH.com) search function

  It can be a cookie issue. Being on that site, try to click the shield icon in the address bar and click ''Clear cookies and site data''.

• Are Tab Groups saved in the cloud, like tied to my Mozilla account?

  No, I don't think so.

• Problem z haslem

  Konto Mozilli nie jest związane z tym, że masz częste włamania na skrzynkę pocztową. Oczywiście możesz skasować konto na stronie https://accounts.firefox.com.

• using Firefox as my search engine instead of Google

  Hi, we don't have a search engine, Firefox is a a browser.

• I kept receiving a message from Mozilla: "Your Mozilla account and data will be deleted."

  Hi, after signing in to https://accounts.firefox.com you data should be safe and you should stop receiving these emails.

• I want to stop Temu adds

  # Open Firefox for Android and tap the 3-dot menu button on the right of your toolbar. # Select ''Settings''. # Go to ''General'' > ''Homepage > ''Shortcuts'' > '''Sponsored Sho…

• Tabs suddenly move to the right

  Do you have any extensions?

• Missing Group Tabs

  Please enter ''about:config'' in the address bar and switch ''browser.tabs.groups.enabled'' to '''true'''.

• Peges

  It looks like a memory issue. Try to close some unneeded apps.

• Is there an alternative to the discontinued Firefox Translations add-on?

  Local translations are now included in Firefox. You don't have to install anything anymore to do it. You can type your text on the ''about:translations'' page. See also [[…

• Native tab groups "Save and close group" - group irretrievable

  Everything works very well without any issues on my side.

• Tab groups in Canada?

  It should be available everywhere. Please enter ''about:config'' in the address bar and confirm that ''browser.tabs.groups.enabled'' = '''true'''.

• Zakładki

  Nie z konta Sync. Firefox standardowo robi codziennie kopię zakładek. Można je przywrócić, klikając Biblioteka (Ctrl + Shift + O) -> ''Importowanie i kopie zapasowe'' -> '''Przywr…

• there is no firefox labs in version 138 settings

  Didn't you turn off telemetry or Studies? It may be a reason.

• How to completly remove buildt in AI in Firefox

  This is crazy. We don't turn it on by force, it is on demand.

• Fixed PDF file download (0B)

  There also a workaround is provided in this bug.

• Fixed PDF file download (0B)

  It is [https://bugzilla.mozilla.org/show_bug.cgi?id=1962075 bug 1962075] and it will be fixed in the next version.

• Version 138.0.1 (64-bit) but No Tab Groups or Profile Customization

  Please enter ''about:config'' in the address bar and confirm that ''browser.tabs.groups.enabled'' = '''true'''.

• Tab groups don't work

  Didn't you turn off telemetry or Studies? It may be a reason.

• Tab groups

  No, it is for Desktop computers.

• Genialy content not available since the latest version of Firefox

  Is this question about availability, accessibility or ease of reading? Please provide steps to reproduce the issue. What symptoms are observed?

• Tab groups

  Please enter ''about:config'' in the address bar and confirm that ''browser.tabs.groups.enabled'' = '''true'''.

• My search bar has disappeared. How do I get it back?

  Pls read [[Add the Search bar to your Firefox toolbar]]

• Webassembly.compile() doesn't support SharedArrayBuffer in 138

  # Please report this bug on https://bugzilla.mozilla.org . # You can use [https://mozilla.github.io/mozregression/quickstart.html mozregression] to find a commit that broke it.

• Do not have access to tab groups after the date where everyone should have

  Please enter ''about:config'' in the address bar and confirm that ''browser.tabs.groups.enabled'' = '''true'''.

• BLOCKING Auto Refresh is Impossible?

  It's not auto refresh, it looks like a memory issue. So blocking auto refresh wouldn't help you. Try to close some unnecessary apps.

• Firefox not working in the page

  Enter ''about:config'' in the address bar and confirm that ''webgl.disabled'' = '''false''' and ''webgl.enable-webgl2'' = '''true'''.

• Save as PDF not working from v137

  Right, this is [https://bugzilla.mozilla.org/show_bug.cgi?id=1962075 bug 1962075]. It will be fixed in the next release.

• Bookmarks rearranged following latest update

  In Firefox for Android you have the following options: * Sort by A to Z * Sort by Z to A * Sort by newest * Sort by oldest You can switch to ''Sort by oldest''.

• Tab groups don't work

  # You can select a few tabs, right click and select '''Add Tabs to New Group''' or '''Add Tabs to Group'''. # You can drag a tab onto 50% of another, then hold it there for a sec…

• uploading own background image

  Soon, somewhere around version 140.

• files downloaded from outlook start with UTF-8 in the name

  This issue should be fixed in version 138.0.1

• Downloads

  Ok, it should be fixed in version 138.0.1.

• how to sync pinned tabs, essentials and containers in zen browser?

  Hi, this is Firefox support. Unfortunately we don't provide support for third party browsers.

• Zen Browser iCloud Password Extension

  Hi, unfortunately we don't provide support for third party browsers. Just install Firefox.

• Desktop mode as default option disappears after one day in 133

  Hi again. We've just released version 138, where desktop mode is enabled by default on some devices, could you try to turn it on in Site Settings?

• why cant I rate an add-ons ?

  Everyone can review extensions.

• Game controllers will not work on Firefox

  Is ''dom.gamepad.enabled'' = '''true''' in about:config?

• Java script

  It's explained here: https://www.whatismybrowser.com/detect/is-javascript-enabled/

• Pertenencia a organización

  Defender no deberia hacer eso. Prueba hacer clic en "Su navegador está siendo administrado por su organización" y pegue Activas políticas aquí. (Todavia estoy aprendiendo espa…

• Why doesn't Google Translate support Traditional Chinese anymore?

  How could we know that? This is Mozilla Support, not Google Support.

• Pertenencia a organización

  Esto parece ser culpa del su programa antivirus. Puede clicarlo y encontrar "Acerca de las políticas".

• javascript

  It's explained here: https://www.whatismybrowser.com/detect/is-javascript-enabled/

• Pages in Adress Bar

  You have to switch to Default New Tab in Settings -> Home.

• Pages in Adress Bar

  These are pages from the New Tab Page. You can modify it there.

• bookmarks a.k.a. "shortcuts" -- only 4? 😱

  Why don't you use standard Firefox for Android then? Focus is a different kind of browser.

• Poczta

  Wiem, chodziło mi o to, że tam będą mogli łatwiej sprawdzić ten problem.

• Poczta

  Spróbuj zapytać na polskim forum mozillapl.org, tam pewnie więcej osób korzysta z onetu.

• Netflix

  Of course you're not obligated to use proxy, it's up to you and your network admin. Can you paste a screenshot of this message? Thanks.

• Cannot use tv4 play

  Does it work in any other browser?

• Viruses Detected!

  OMG, this is fake. You're lucky that this website has been taken down. Follow this article and disable web notifications: [[Web Push notifications in Firefox]]

• tab groups and container tabs

  Hi, it is planned as two separate features, you should be able to use it as before. You can add different container tabs to a group etc. Containers won't be replaced or merged int…

• Mozilla account

  You shouldn't be, we're removing only unused accounts. Try to sign in to https://accounts.firefox.com/ to confirm that it's not unused.

• Poczta

  Dzień dobry, nie mam poczty na onecie, więc nie mogę tego sprawdzić, ale to nie wygląda jak problem z Firefoksem. Może oni coś zmienili. * Czy na innej przeglądarce są te liczb…

• Picture in picture no longer working for Youtube

  Yes, we're aware of it. YT has changed something and we're working on bringing this feature back.

• my homepage aint working on firefox

  It doesn't work through HTTPS, try to use HTTP. Please be aware that we're using [[HTTPS-First upgrades to secure connections]], you have to add an exception in the Settings.

• add Persian language

  For now it's under tests in the Nightly version. You can try it out by yourself -> https://play.google.com/store/apps/details?id=org.mozilla.fenix

• how do i resize the sidebar on zen

  We don't know that, this is Firefox Support. Please contact Zen support.

• Line break (\r\n) missing in clipboard after Firefox update – breaks formatting in Windows apps

  This is strange. Can you use [https://mozilla.github.io/mozregression/quickstart.html mozregression] to find the responsible commit? Thanks!

• gmail login app

  No, why?

• Udemy videos not playing

  Hi, this is Firefox Support. We don't know nor provide support for any third party browser. Please contact the Librewolf Support page.

• Outside of North America

  We're using Google Geolocation API, please go to https://browserleaks.com/geo to check what location Firefox sends to a webpage.

• Can't submit extension due to version issues

  Please go to https://discourse.mozilla.org/c/add-ons/add-on-support/, AMO admin should help you there.

• tab bar at top of page

  This is a Pinned tab. Please read [[Pinned Tabs - keep favorite websites open and just a click away]] for details.

• Crashing while streaming video

  Please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers …

• Repeated crashes in Firefox: how to determine the cause?

  You can report issues to us. Regarding '''Firefox says it’s being managed by my organization''' In Linux Mint the Update Manager is responsible for all software updates, an…

• Java Script

  https://www.whatismybrowser.com/detect/is-javascript-enabled/

• Spam attack

  Hi, it's better to report it on https://discourse.mozilla.org/c/add-ons/35, it's more likely that the AMO admin wll read it there.

• An addon to colour every tab individually

  We requested it from the developers many years ago, but they didn't do it. Right now you can use Tab Groups or Containers addon to categorize tabs.

• Multiple Firefox browser tabs running in background

  Task manager is unable to show the number of tabs. It shows tasks and processes.

• How do i remove the search engine dropdown menu in the search bar

  No, the developers say that they want to make it the only option. I can't guarantee that this setting will last long.

• How do i remove the search engine dropdown menu in the search bar

  If the rest of your life is ~3 months, you can enter ''about:config'' in the address bar and switch ''browser.urlbar.scotchBonnet.enableOverride'' to '''false'''.

• need to update my browser fromm 115 to latest 137

  First you need to update your OS to Win 10 or 11, or install any recent Linux, to be able to use Firefox 137. The last version for Win 8 is Firefox 115 ESR.

• WebGL2

  Hi, I'm not sure if it will be working on 115 ESR, but you can enter ''about:config'' in the address bar and switch ''webgl.disabled'' to '''false'''.

• Restricted sites, sites restricted by Mozilla - what are they?

  @Jscher, I don't think that SUMO contributors would be able to include such an info. Can you ask someone from staff to gather it and update the article? Fabi and Lucas were initia…

• Автовоспроизведение видео/трансляций

  Привіт. У версії Firefox 137.0.2 виправлено помилку, яка призводила до того, що Firefox не реагував на кліки в деяких відеоплеєрах HTML5. (Помилка [https://bugzilla.mozilla.org/sh…

• Download

  Hi, we're working on improving the download manager under [https://bugzilla.mozilla.org/show_bug.cgi?id=1948708 this bug].

• Can't collapse tab groups

  Groups are being collapsed for me on click, but I'm on Windows and it can be a Mac thing. But this feature is not ready for production yet, devs are still working on it.

• Security

  I'm sure you will be notified.

• firefox for Android

  Yes, we're working on most of these things, only bookmark import export would be difficult. The rest is expected. You can install the Nightly version to test custom DNS already.

• Security

  Hi, it's not decided yet, but I guess we're going to provide security updates next 3-5 years. MS has ended support for Win7 in 2020 and we're still supporting it.

• Restricted sites, sites restricted by Mozilla - what are they?

  He's not from Mozilla nor from SUMO. Please disregard everything what he says.

• Search field

  Go to Settings -> '''General''' and confirm that you have ''Search for text when you start typing'' not selected.

• How do I confirm the version of Firefox I have on my PC?

  [[Find what version of Firefox you are using]]

• how do I fix the text size in the address bar, it is too small to read

  Can you attach the screenshot of this address bar? Thanks.

• Co to są witryny z ograniczeniami, co to są strony ograniczone przez Mozillę?

  Ja nie mam już czasu, żeby to aktualizować, mamy w innych pracach opóźnienia. Jak ktoś zmieni wersję angielską i polską (polska to tłumaczenie źródła angielskiego), to mogę to zat…

• firefox 137 update search bar

  You can resize it only if you don't have any icons between the address bar and the search bar. Then your cursor should change to <-> in a normal tab.

• Co to są witryny z ograniczeniami, co to są strony ograniczone przez Mozillę?

  Tak to dokładnie działa. Dajmy na to, że masz dodatek wprowadzający tryb ciemny, a on nie działa na tej stronie, na której jesteśmy. Jeżeli masz zaufanie do danego dodatku, możesz…

• ad remover software installation

  Please read [[Update Firefox to prevent add-ons issues from root certificate expiration]]

• Error of Firefox Android recovering from background.

  It looks like a memory issue. Try to release some memory by force closing other apps.

• Can not install a signed addon on version 50.0b2

  As a developer I totally understand the stress of upgrading things, but we don't have any solution for this case. Does this extension have an older version, from before year 20…

• Co to są witryny z ograniczeniami, co to są strony ograniczone przez Mozillę?

  Oczywiście że dużo ustawień jest zdalnie ustawianych z serwera. Ale po co ci ta informacja, że jakieś banki w Brazyli pół roku temu były na liście? Pytanie retoryczne.