Thunderbird Community Forum

I asked for help a few weeks ago, but all the suggestions failed to help. I still get the "Unable to connect' message as soon as I open up the Thunderbird mail app. I have tried to delete and reinstall my outlook email accounts, but no luck. It seems the problem is with Thunderbird inability to make the connection to any of my email accounts? On other platforms they work fine??? I don't know if Thunderbird updates are the problem. I even tried to delete and re-install Thunderbird, but nothing changed. I am about to abandon Thunderbird completely, unless someone knows how to get me connected to my outlook email! Thanks

Recently I posted about this problem here: https://support.mozilla.org/en-US/questions/1580858 In sum, I was having problems both in downloading messages from the Spectrum server and also with sending messages. I've attached screenshots of the error messages.

Matt and David kindly posted some helpful responses. The problem then seemed to spontaneously solve itself and I breathed a sigh of relief. Then a few days later it re-appeared.

This time it's not quite as bad in that I'll get the error messages but then usually a few minutes later I can download the messages or send an email. But it's still a real problem.

I called Spectrum again and this time the rep was adamant that if I can still use the Spectrum webmail feature (and I can), then it's not a Spectrum issue.

Last time Matt asked about my antivirus. I use Windows Defender (and occasionally do a manual scan with Malwarebytes free version), so if I understood him right, I should be OK as far as antivirus interference.

Matt also suggested I set TB so that I download messages at startup and every 15 minutes. I was set to every 10 minutes so I changed it to 15.

Matt said for me to check the Activity Manager. I've attached a screenshot of what that showed a few minutes ago. But I should note that this was after an error message displayed but my email downloaded anyway.

Finally, Matt said I should check the Error Console (Control + Shift +J). I've attached a screenshot of that. He also said I should use the trash can to clear it, so I did. He then said to press Shift + F5 to attempt to get my messages. But on my laptop, F5 just dims the display so no dice on that. But I have a second laptop and F5 is "neutral" on that one so I tried it there. I didn't get any new error message.

However, one of the screwy things is that sometimes I get all my messages as normal, but only after the "Can't connect to the server" message displays. And that's what happened with my second laptop above.

I hope I've provided better info. this time. And I hope you gents can help me with this mess.

Thanks,

Andrew

Thunderbird won't accept my password to my internet provider even though I have verified it with hctx.net. What do I do? John Holmes

我最近遇到了无法发送邮件的问题，我尝试删除账户重新登录，但是遇到了一个问题：获取登录信息默认使用本地电脑的 443 端口，但是与 Steamcommunity 302 和 Laravel Herd 等涉及使用 https 端口的软件冲突，希望能够改为随机端口以解决该问题。

I recently ran into an issue where I tried to delete my account and re-login, but I had a problem: getting login information was used by port 443 of the local computer by default, but with Steamcommunity 302 and Laravel Herald and other software conflicts involving the use of https port, hoping to change to a random port to resolve the issue.

Recently tried to switch back to using Daily, but now I get authentication errors each time I start the program. It's always the following three errors in sequence: Authentication failure while connecting to server imap.gmail.com. The certificate for imap.gmail.com does not come from a trusted source. Non-overridable TLS error occurred. Handshake error or probably the TLS version or certificate used by server imap.gmail.com is incompatible.

I've tried getting rid of all of my saved passwords and even completely getting rid of the account and re-adding it. I've also tried completely disabling my VPN's service in Windows to see if that was somehow affecting it, but nothing.

For the past several days, TB has not been downloading messages from Yahoo. When I click to download, it will say "downloading message 1 of 36" and then time out.

I get this message when I double-click the progress bar: "Connection to server pop.mail.yahoo.com timed out."

The settings have not been altered in any way.

I've looked through the various discussions on similar questions in this community and on Reddit, but none of the suggestions have worked.

Help please.

Hello...

This morning I accessed my email addresses on Thunderbird just fine. But this Xfinity splash screen kept popping up in front of my email screen. Then my emails stopped coming in. The Xfininty screen asked me to verify my email or phone number. When I did, it said they didn't exist. Xfinity/Comcast said there is no problem on their end. And that my email is not hacked because I have two factor verification in place.

Earlier this year, my email was hacked. And I lost all my emails. This splash screen won't go away or close. There is no way out of it. Xfinity escalated the problem and says that someone will call in two hours. Last time this nightmare went on for more than a month with calls back and forth trying to match time zones, etc.

Anyone ever run into something like this. I really don't want to delete the whole program and start over with all the imports.

In initial set up of Thunderbird laptop: on the last screen of set up, after entering username and password, Thunderbird set up posts a green background notice: " [checkmark] Configuration found in Mozilla ISP database." When "Done" is selected, a the following yellow background notice is posted: "Unable to log in at server. Probably wrong configuration, username or password." I know username and password are correct; they allow access to email via Spectrum webmail. I am confident configuration is correct [IMAP] \,because that is the configuration I have always used with my Thunderbird account on other computers. Suggestions?

After being migrated from f9 to Greenby my service was suspended by Greenby for several weeks. During this period I was getting requests from Thunderbird for pass word. The Greenby is now reinstated but I am still getting password requests from Thunderbird and cannot connect with my original email address.

I have 3 different hotmail accounts. And tried to set them up in a newly installed thunderbird app on windows (10,sorry not up to date). In the beginning I had 2 out of 3 working, but the last one is my business account and it didn't connect. I tried many different ways to get it working, and now only the 1st one is still connecting correctly. The second one also doesn't connect anymore and is giving me the: "The connection was refused when attempting to contact localhost." or Authentication error: Unable to log in at server. Probably wrong configuration, username or password.

I know for sure password and username are correct. I have added thunderbird to exceptions in firewall. I also tried turning the firewall off. no changes. I have no idea where it got so messy but can someone guide me in this? Most of it I do not understand so it is obvious I made mistakes.

After updating Thunderbird to version 150.0.2, I can no longer connect to my lolipop.jp mail servers.

Symptoms:

• Both IMAP and SMTP stopped working at the same time
• Webmail works normally
• Multiple mail accounts are affected
• Thunderbird times out when connecting to the servers
• The issue started immediately after updating to Thunderbird 150.0.2

Settings tested:

• IMAP: imap.lolipop.jp / Port 993 / SSL-TLS / Normal password
• SMTP: smtp.lolipop.jp / Port 465 SSL-TLS and Port 587 STARTTLS
• Tried Thunderbird Safe Mode
• Tried reinstalling Thunderbird
• Tried disabling Norton security/firewall temporarily
• Same issue persists

Could this be a known issue with Thunderbird 150.0.2? If so, is there any workaround or planned fix?

Thank you.

I have deleted an email account, then I made sure that the saved password and any traces of the account are gone, but every time I launch the program a window pops up with this message:

Authentication Required - Mozilla Thunderbird https://ha1012.raiolanetworks.es is requesting your username and password. (and the account I had before deleting it)

How can I stop that window from appearing again?

Thanks!

I have been trying to add my accounts to Thunderbird and had good success with gmail but wasn't able for Microsoft accounts. As I said in another thread (can't find the message anymore), I have 2 microsoft email account (one live.ca and one hotmail.com) and they both don't work. I was able to add them in Outlook desktop app and EM Client (a non open source software i'd rather not use) through IMAP with success. IMAP is activated in both accounts and as per Microsoft documentation the server is supposed to be outlook.office365.com on port 993. eM Client magically discover IMAP settings to imap-mail.outlook.com instead. Thunderbird opens an OAuth page and then it redirects from microsoftonline.com to localhost and fail with "Unable to connect".

2FA not activated in one account, if that matters. I have nothing running on port 80 if that matters.

This only recently started happening. This has been tested on 3 different computers. Windows 10 Pro on all three.

With VPN on: Bluemail works fine.

Thunderbird can connect and download messages, but when I try to send a message, it gives an error.

With VPN off:

Bluemail and Thunderbird both work fine.

Drgan Maric, 74, Belgrade, Serbia. This is my self-taught English.

I use Thunderbirad for years, including small donation when I start to use it. Since a few days I can not open WebMail from cPanel of Namecheap,

Nothing is changed in both servers and ports. In Account Settings Outgoing Server has an option to TEST connection for server. Result failed.

An Attachment is an immage of TEST and RESULT FILED.

In this age, with broken spine and almost immovanle, it makes me very frustrated. Coud you plase reaolve this issue and make Thunderbird to work properly and peace in my mind,

Hello,

I recently upgraded to a new PC from Windows 10 to Windows 11. For some reason I can not open links in any emails, even if right clicking them. I have gone through all steps here: http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird but nothing has changed. I have disabled Win Defender completely and still no change.

Any idea what I am missing? I am at a loss at this point.

Thanks for any advice or direction.