Entries stuck history on mobile (android)

My mozilla account contains history entries from a job a no longer work at. I've tried deleting history and databases on both mobile and desktop, yet some still persist. … (read more)

My mozilla account contains history entries from a job a no longer work at.

I've tried deleting history and databases on both mobile and desktop, yet some still persist. I've experienced the issue on multiple devices, making me assume there's something up with the history entries tied to the account.

Solved 3

How do I collect data from a signed-out device?

I accidentally signed out of my Mozilla account on my previous device.Now, after signing in to my account on my new device, the data from my previous device is not coming… (read more)

I accidentally signed out of my Mozilla account on my previous device.Now, after signing in to my account on my new device, the data from my previous device is not coming through.How do I collect data from a previous device? Please help.

Open

Synced tabs from Android device gone after ~3 weeks — need definitive retention policy

Hi, I had Firefox tab syncing set up on my phone, and the synced tabs were showing up fine on my other devices for a while. About 3 weeks ago, that phone was lost (long s… (read more)

Hi,

I had Firefox tab syncing set up on my phone, and the synced tabs were showing up fine on my other devices for a while. About 3 weeks ago, that phone was lost (long story — it ended up in a river) and I haven't been able to sync from it since.

Now the synced tabs from that device are no longer showing up on my other browsers, and I need to recover some important information that was in those tabs.

A few specific questions:

What is the current official expiration policy for synced tabs data (as of 2026)? I've found conflicting info in old forum threads — anywhere from 1 week to a year depending on platform and Firefox version. Is there any way to see whether my account still has cached tab data for a device that's been disconnected/inactive for ~3 weeks, even if it's not displaying in the normal Synced Tabs view? If the tab data has expired, is there any other server-side record (even temporarily) that Mozilla could check on the account side that isn't visible to me as the end user?

Any help checking the account status directly, or clarifying the actual current retention window, would be a huge help. For my email address, please request below.

Thanks, Ebe

Open 1

Change email address from defunct account

The email address showing for me on Firefox is from a defunct account. My business has been closed and Outlook canceled. I thought I had changed everything on Firefox b… (read more)

The email address showing for me on Firefox is from a defunct account. My business has been closed and Outlook canceled. I thought I had changed everything on Firefox before that happened but it appears I'm wrong. Since I can't receive verification codes to the closed email address how do I get the correct email address on my account?

Open 1

You can send this one-sentence message to Mozilla Firefox Support: "Firefox for Android is not working properly with Android Accessibility services; please investigate and fix this issue in a future update."

Here's a clear and concise version you can send to the Mozilla Firefox team: Firefox for Android does not work properly with Android screen readers. When browsing website… (read more)

Here's a clear and concise version you can send to the Mozilla Firefox team:

Firefox for Android does not work properly with Android screen readers. When browsing websites, many accessibility elements such as checkboxes, combo boxes, edit fields, buttons, and other controls are not announced or navigated correctly. This makes web browsing very difficult for blind and low-vision users. The same websites work much better with Google Chrome and Android Accessibility services. Please investigate and improve Firefox's accessibility support for Android screen reader users.

Open

Media contol notification box can't be permanently disabled.

I get an unwanted "media control" notification box in my pulldown menu when I play a video in Firefox that won't go away permanently. I can hide the notification manually… (read more)

I get an unwanted "media control" notification box in my pulldown menu when I play a video in Firefox that won't go away permanently. I can hide the notification manually with the button that appears after a long press on the box or just swipe the box away but as soon as I pause/unpause or start a new vid it respawns. I've turned off all Firefox notifications and made sure that the "pin media player" option available in the settings menu you find with the "hide" button is diabled. I have also tried the about:config workaround for stable Firefox and set the media.hardwaremediakeys.enabled to false, but to no avail. This is an unused 2024 phone that I've just set up so everything should be up to date with Android 15 and Firefox 153.0.1. Am I missing something? Please help!

Open 2

chat GPT always has memory problems and Firefox tells it to stop the program

I use chat GPT all the time every time I use it it bogs down and a warning drops down and says this program is slowing down Firefox stop the program it doesn't happen wit… (read more)

I use chat GPT all the time every time I use it it bogs down and a warning drops down and says this program is slowing down Firefox stop the program it doesn't happen with Gemini it doesn't happen with Claude only chat GPT how can I fix this problem

Open 1

my data from my mozilla account was deleted and I can't log in with my email

My data from Firefox was deleted and my email and password were deleted by mistake Can I still use my original login email without a password and use my biometric finger… (read more)

My data from Firefox was deleted and my email and password were deleted by mistake Can I still use my original login email without a password and use my biometric fingerprint instead.

Open 1

how do I use this app

I really don't know how you can help because I really don't understand anything that I'm doing and I kind of just need help like a I don't know like a tutorial or a class… (read more)

I really don't know how you can help because I really don't understand anything that I'm doing and I kind of just need help like a I don't know like a tutorial or a class to help me understand this browser it is a browser right

Open 1

Too slow or freeze

When I try to browse the webpage still not show anything or loading about 30-50 Second before start loading. Sometimes it get freeze not show anything need to re-enter ur… (read more)

When I try to browse the webpage still not show anything or loading about 30-50 Second before start loading. Sometimes it get freeze not show anything need to re-enter url.

Open 1 70