Firefox Community Forum

So, can somebody please explain to me why Firefox VPN is now unsupported in so many countries where people can only exercise their freedom of information by using a VPN?

Do local laws and restrictions apply to the people of these countries because of their governments' actions, while those same governments don't even need a VPN to access such information? Instead, they censor it to prevent their citizens from accessing it.

You claim to be sanctioning the "governments", but in reality, you are only sanctioning the "people" — the very people who are actually fighting against their governments' practices.

My Firefox built-in VPN is stuck in an activation loop.

I am using Firefox 159.0.1 on Windows. I click "Get started", sign in successfully to my Mozilla account, and the page confirms that I am connected. However, when I reopen the VPN panel, it still shows "Get started".

I have already signed out and signed back in, restarted Firefox, and confirmed that Enterprise Policies are inactive.

Could you please check whether my Mozilla account is eligible for the built-in VPN and why activation is not being completed?

Hello I have a problem with my Firefox VPN,( ALL OF ACCOUNTS) It shows an error and does not connect. I attach the error image. What is the problem? please check and answer.

Thanks a lot.

Hello Firefox Support,

My Firefox VPN extension, titled "VPN Beta", has been disabled. Could you please help me restore or reactivate it?

Thank you for your assistance.

• • Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error**

Hello,

I have been using Firefox's built-in VPN without any problems until yesterday. Suddenly, it stopped working and now displays this message:

"VPN: Local laws and restrictions limit where you can use this feature."

My system details and troubleshooting results:

- Firefox version: 159.0.1 - Operating system: Windows 10 - Mozilla account: Signed in - Remote improvements: Enabled - Enterprise policies: Inactive - No relevant VPN holdback study found in about:studies.

I am physically located in Tehran, Iran. However, my usual internet connection's public IP was identified as Frankfurt, Germany, by ipwho.is.

I also tested using my mobile phone hotspot, which was identified as Tehran, Iran. The same VPN restriction message appeared with both connections.

The built-in VPN was working until yesterday, so I would like to know whether my IP address or account has been incorrectly classified, or whether access to the service has recently changed.

Could you please investigate this issue and explain why the VPN suddenly became unavailable?

Thank you.

Dear Mozilla / Firefox Support Team,

I am writing to formally and urgently request that you restore access to the Firefox VPN service for users in Iran.

Until recently, the Firefox VPN service was working very well for us. However, today we discovered that the service has suddenly become unavailable. Whenever we try to activate it, we receive the following message:

• • "VPN is inactive."**

This is extremely disappointing and frustrating, especially considering how important and necessary this service is for users in Iran.

Internet access in Iran is subject to significant restrictions, censorship, and limitations. Reliable VPN services are not simply a convenience for us; they are an essential tool for accessing the open internet, communicating freely, obtaining information, and carrying out everyday online activities.

We strongly urge Mozilla and the Firefox team to reconsider this restriction and make every possible effort to restore VPN availability for users connecting from Iran.

• • We respectfully but firmly request the following:**

1. Please investigate immediately why Firefox VPN has become unavailable in Iran. 2. Please clarify whether access has been deliberately restricted for Iranian users or whether this is a technical issue. 3. Please take the necessary steps to restore the service in Iran as soon as possible. 4. Please do not permanently exclude users in Iran from accessing this essential service. 5. Please provide an estimated timeline for restoring access.

We want to emphasize that users in Iran need this service more than ever. Disabling access to a reliable VPN creates additional difficulties for people who already face serious internet restrictions.

We genuinely appreciate Mozilla's commitment to an open, accessible, and free internet. We hope these values will also extend to users in Iran.

• • Please treat this request as urgent and escalate it to the relevant technical and policy teams. We strongly insist that Firefox VPN access for Iran be restored as quickly as possible.**

We look forward to receiving a clear response and, most importantly, a practical solution.

Thank you for your attention and cooperation.

Best regards, A Firefox user from Iran

Dear Sir/Madam, I was using Mozilla Built-in VPN for quite some time. But, since yesterday I am receiving the message "due to local laws and restriction limits you can not use VPN". I was happy with having the Builtin VPN. I don't know what has happened. Regards, Javid

Firefox’s built-in VPN worked until yesterday, but now it loops between “Continue to VPN” and “Get started.”

I use Firefox 159.0.1 (64-bit) on Windows 11 Pro (64-bit).

I have already checked the following:

Signing out of my Mozilla account and signing back in several times did not help.

No “VPN - MVP Beta Holdback” study is listed.

“Allow Firefox to improve features, performance, and stability between updates” is enabled.

The Policies page says “The Enterprise Policies service is inactive.”

The preference browser.ipProtection.entitlementCache exists, but its value is empty. I have not changed or deleted it.

Please help me determine whether this is an account-eligibility problem, a service problem, or a Firefox issue. Please provide simple, step-by-step instructions.

Hello, I saw that Firefox is offering unlimited VPN throughout the holiday season on this article here: https://blog.mozilla.org/en/firefox/built-in-vpn-unlimited-data/?utm_medium=organicsocial&utm_source=reddit&utm_campaign=vpn&utm_content=

However, I have not yet received the option to use VPN whatsoever in my country Italy. I have checked the list of countries and I am sure it's supported...

I remember there was a similar program earlier this year which had unlimited browser VPN, but my Firefox browser still does not have VPN whatsoever at all.

How do I get access to VPN? Or do I have to contact support to get access? I'm just confused that I seemingly don't have any access to it, this would be my second time not being able to take advantage of the free VPN period.