can't access the Microsoft Office website

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office… (read more)

After I log in to the Office and try to enter Word online (https://www.office.com/launch/word?auth=1) , I am constantly redirected to the home page , (https://www.office.com/?trysignin=0). I already deleted cookies and add-ons, reinstalled firefox

Asked by danil_mazur 38 minutes ago

Last reply by danil_mazur 32 minutes ago

I lost all my passwords

I am using Windows 10 on a desktop computer with all current updates, including all drivers using Driver Booster 9. It occasionally crashes - usually blue screen error vi… (read more)

I am using Windows 10 on a desktop computer with all current updates, including all drivers using Driver Booster 9. It occasionally crashes - usually blue screen error video TDR failure, ndlddmkm.sys.

After one crash yesterday, no saved login information came up on Firefox - no user ID or password.

In C:\Users\Paul\AppData\Roaming\Mozilla\Firefox\Profiles\z9j81sb8.default there were seven corrupt logins files, logins.json.corrupt and logins.json-1.corrupt to logins.json-6.corrupt, the last of these with a date modified showing the day of that crash, i.e. yesterday's date. Renaming this to the logins.json didn't restore any logins when Firefox restarted. I tried a couple of others too, and the logins.json from my laptop. None gave me my logins back.

There is no folder on my Desktop.

This has been VERY inconvenient. I have been relying on Firefox, and know only a some passwords. Thank goodness I always ignored Firefox's offer to generate a password for me.

Asked by Paul Major 1 hour ago

Files in download history I didn´t download.

Anytime I open Firefox, there are 3 files displayed in my download history. They are called "Timeline 1.mov", "Timeline 1(1).mov" and "Timeline 1(2).mov", come from "prot… (read more)

Anytime I open Firefox, there are 3 files displayed in my download history. They are called "Timeline 1.mov", "Timeline 1(1).mov" and "Timeline 1(2).mov", come from "protonmail.com" and never get downloaded fully, but are displayed as failed downloads only.

I don´t use protonmail per se, but I do have two mail servers set as my home pages. I was wondering if it is possible that they have something to to with that or if I should be worried that there´s more to it.

Any help appreciated, thanks!

Asked by paulina4 2 hours ago

Last reply by paulina4 2 hours ago

My Firefox desktop internet shortcuts are all blank

I'm not completely sure as to how it occurred, but all my internet shortcuts that I have on my windows 10 desktop have now turned blank as per the attached screen print. … (read more)

I'm not completely sure as to how it occurred, but all my internet shortcuts that I have on my windows 10 desktop have now turned blank as per the attached screen print.

How can I reinstate the graphic that previously appeared on the icon?

Thanks.

Steve

Asked by cssaus 5 hours ago

Last reply by cssaus 2 hours ago

missing bar

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address … (read more)

i restarted computer and firefox did a software update. once done, and firefox reopened i am missing the bar that had various websites I frequently use below the address bar. for instance, mail, suddenlink, siebert, etc etc . How do i recover that?

Asked by georgebloom2000 2 hours ago

Firefox on Raspberry Pi 4 with Raspbian

Firefox crashes on my Raspberry Pi 4 while it is trying to sync my account data. How to sync and no crashes? I Have installed the latest updates and the version of firefo… (read more)

Firefox crashes on my Raspberry Pi 4 while it is trying to sync my account data. How to sync and no crashes? I Have installed the latest updates and the version of firefox is 91.5.0esr. The browser crashes nearly immediatly after the start, so I am not able to retrieve more data from the crash.

Asked by wpasman 2 hours ago

Firefox & Chrome Do Not Open Website Horizontally but Dropdown or Vertically

I have Firefox Browser 96.0.2 (64-bit) and Google Chrome Version 97.0.4692.99 (Official Build) (x86_64). installed in my MacBook Pro early 2013 macOS Catalina Version 10.… (read more)

I have Firefox Browser 96.0.2 (64-bit) and Google Chrome Version 97.0.4692.99 (Official Build) (x86_64). installed in my MacBook Pro early 2013 macOS Catalina Version 10.15.7. And I've got this error message, "Warning! Internet Explorer should not be used for proper operation of the Administrator Backend" when I opened my website, ulattime.com/ulattime/administrator," which opens vertically or downward or dropdown, instead of "horizontally" and I don't have "Internet Explorer" browser. Please see screenshot, https://imgur.com/zNMVSSf. I used FireFox and Chrome either as default and had now removed it as default as the same error message happened when I used these browsers. I went to “Network Setting” of Firefox and tried “Manual proxy configuration” and I also enabled “DNS over HTTPS” and “Use Provider” “Cloudfare”(Default) and “NextDNS” and “Custom” but nothing happened. But in Safari, my website opens "horizontally" so I am keeping Safari as my default browser for now. If Firefox or Chrome opens "horizontally," I can restore either of them as my default browser again. Thank you.

Joseph Lariosa [removed email from public]

Asked by ontherecord 2 days ago

Last reply by ontherecord 2 hours ago

Google Calendar not displaying correctly

I noticed just in the last few days that Google Calendar is not displaying certain items correctly anymore. I have tested this in Troubleshoot mode and the issue exists … (read more)

I noticed just in the last few days that Google Calendar is not displaying certain items correctly anymore.

I have tested this in Troubleshoot mode and the issue exists there as well, so I know it isn't one of my addons causing it. I have not changed any settings recently either.

Can someone please advise me on this issue?

Asked by Daniel 2 hours ago

Set up custom default search URL

I'd like to use the Startpage search as my default search in Firefox, instead of Google. And I mean the keyword-less search. I know what a search keyword is and I use sev… (read more)

I'd like to use the Startpage search as my default search in Firefox, instead of Google. And I mean the keyword-less search. I know what a search keyword is and I use several for special search engines (map, Wikipedia, dictionaries, parcel tracking, etc.). But the default search must work without any keywords.

And I want to use the custom settings they provide as URL parameters. I've tried with the cookie option but the cookie expires even after regular use. So the custom URL is the only working solution. Startpage support recommended me doing that.

I know that I can install the Startpage search to Firefox and it worked. But I can't combine it with the custom settings. So I uninstalled the extension, deleted the search engine and went to my custom startpage.com URL. Right-clicking the URL bar allowed me to add the search engine from there. But it also doesn't have my settings.

I couldn't find the search URL in about:config. Where is it stored? I need to change whatever Firefox thinks is Startpage's search URL to include my settings.

Changing the settings is critical because by default they open clicked results in a new tab which I cannot stand. I have enough open tabs, and there's still the back button.

Asked by ygoe 12 hours ago

Last reply by ygoe 2 hours ago

Some bookmarks cannot display icons

For example, https://whatismyipaddress.com/ https://www.quora.com/ https://mail.protonmail.com/ The site's icons display normally on chrome and edge, but not on Firefox, … (read more)

For example, https://whatismyipaddress.com/

https://www.quora.com/

https://mail.protonmail.com/

The site's icons display normally on chrome and edge, but not on Firefox, either by readding the bookmark or reloading Firefox

Version: Windows 64bit Release 96.0.2

Asked by 一眼丁真 4 hours ago

Last reply by 一眼丁真 3 hours ago

Password problem

Hi, Firefox is my preferred browser but I am having trouble logging into a site I use a lot. The site is Supercoach (https://supercoach.heraldsun.com.au) but when I try t… (read more)

Hi, Firefox is my preferred browser but I am having trouble logging into a site I use a lot. The site is Supercoach (https://supercoach.heraldsun.com.au) but when I try to log in it keeps telling me the user name or password is incorrect. I have tried clearing the cache with no success. I have no problem logging in with Chrome and Brave. Please advise, Ian.

Asked by amigaman 7 hours ago

Last reply by jonzn4SUSE 3 hours ago

Separation of the address bar and search bar

You have very practical option for the address bar to separate it for the search bar. See the attached screen shot. We have many local url addresses to the local web serv… (read more)

You have very practical option for the address bar to separate it for the search bar. See the attached screen shot.

We have many local url addresses to the local web server, which the Firefox does not recognize as URL addresses and redirects to the search engine.

So I said in the option, that for the search purposes a separate bar should be used. But the address bar still redirects to the search engine although I said that that the address bar should be used only for the navigation.

Please make the address bar working for the navigation only if the option "Add search bar in toolbar" is selected. Otherwise there is no sense in the separate search bar.

Asked by oleg.schildt 4 hours ago

Last reply by Shashank Shekhar 3 hours ago

setting to warn before closing multiple tabs didn't work!

I accidentally clicked on the x in private mode. It didn't warn me before closing the many many open tabs in private mode!!! What the heck?! Firefox is updated to the lat… (read more)

I accidentally clicked on the x in private mode. It didn't warn me before closing the many many open tabs in private mode!!!

What the heck?!

Firefox is updated to the latest version that was offered.

I'm using an ancient" machine but that shouldn't matter. If the box is checked to warn me first, then it always should, regardless what operating system or mode I'm in.

Very disappointed. Please fix or advise a solution I might try to prevent something similar in the future.

But I don't know what in the world I could have possibly done differently.

One checkbox being checked that claims to be to receive a warning before closing multiple tabs at once should be enough.

Asked by God so loved 7 hours ago

Last reply by God so loved 4 hours ago

PR-CONECT-RESET-ERROR

Why am I getting this PR-CONNECt-RESET-ERROR message when try to go to secure websites before the latest Firefox update? How can I correct it or should I change my permi… (read more)

Why am I getting this PR-CONNECt-RESET-ERROR message when try to go to secure websites before the latest Firefox update?

How can I correct it or should I change my permissions to allow access to these sites, several which are .gov?

Asked by thekwa 3 days ago

Last reply by thekwa 4 hours ago

My omnibox is just permanently broken for it seems one website.

This was the original thread <https://support.mozilla.org/en-US/questions/1363425#answer-1471931> In short, to summarize the original issue, one day after clearing … (read more)

This was the original thread <https://support.mozilla.org/en-US/questions/1363425#answer-1471931>

In short, to summarize the original issue, one day after clearing my 'recent history' 100% once, gmail.com never ever became autofilled again. I can't get it to show up, no matter what.

I even refreshed firefox, still didn't help, sadly. The only thing left is to uninstall FF but that's a headache I don't want to do. and there's no guarantee that it would work.

Tried disabling all my extensions except for the most obviously fine ones like momentum. Didn't seem to help. <https://support.mozilla.org/en-US/questions/1176553> This guy had the EXACT same problem I had. So I followed through these suggestions. Didn't help.

1. Does anyone know what the right keywords for this would be if I want to google others who have similar issues? Looks like I can only just hope other people have the solution. But I've googled things like firefox not suggesting history in omnibox search. Hasn't come up with anything that worked yet.

Asked by marshall929 4 days ago

Last reply by marshall929 4 hours ago

Incorrect Timestamps in Gmail When Using Firefox

For several months I have noticed that the timestamps on my Gmail emails are 5 hours ahead of my actual time, when I use Firefox to check Gmail. These incorrect timestamp… (read more)

For several months I have noticed that the timestamps on my Gmail emails are 5 hours ahead of my actual time, when I use Firefox to check Gmail. These incorrect timestamps do not occur when checking Gmail, using Chrome and other browsers; so it appears to be something occurring only with Firefox.

I communicated with Gmail support staff; and they think it may be due to Firefox's anti-fingerprinting configuration settings that sandboxes the session to the point where the browser has no idea which timezone you are in. The timezone then gets sets to UTC time for everyone, rather than the timezone set on the individual computer.

The only option to get back the correct timestamp in Gmail, using Firefox, is to disable the the anti-fingerprinting value in about:config. However, this then disables other anti-fingerprinting privacy protections.

Is it possible for Mozilla to add an option to leave the timezone out of your anti-fingerprinting configuration settings, as that information is not really giving much privacy info away about anyone?

Please advise, and also let me know if there is a work-around to get my correct timestamp back in Gmail, without disabling anti-fingerprinting in about:config

Thank you for your attention to this matter and any assistance you can provide.

Asked by lmruffolo 18 hours ago

Last reply by lmruffolo 5 hours ago

  • Solved

Ask to save logins and passwords for websites

The check box 'Ask to save logins and passwords for web sites' keeps unchecking itself. It used to work fine. Now, it doesn't. And consequently, the sub-item 'Autofill lo… (read more)

The check box 'Ask to save logins and passwords for web sites' keeps unchecking itself. It used to work fine. Now, it doesn't. And consequently, the sub-item 'Autofill logins and passwords' won't work either.

Every time I open the browser to login to a website that has the login details saved, nothing happens. I have to go into settings every time and re-check the main checkbox (i.e. 'Ask to save...') in order to also activate 'Autofill...'.

This is really frustrating and annoying. Why won't the box stay checked? Hope you can come up with an answer. Many thanks.

Asked by MM555 3 months ago

Answered by MM555 3 months ago

  • Solved

Linux sync and support pages not visible or accessible

Hello on Fixfox Linux ESR 91 and also V96 Canonical, The following pages Time Out accounts.mozilla.org support.mozilla.org Not able to sign into Sync. The page does not… (read more)

Hello on Fixfox Linux ESR 91 and also V96 Canonical, The following pages Time Out accounts.mozilla.org support.mozilla.org

Not able to sign into Sync. The page does not even load.

/?contex=fx_desktop_v3&entrypoint=fxa_app_menu&action=email&service=sync

Thanks in advance. My second Ubuntu machine also same issue the pages juet Time Out. Not sure what's up any help would be appreciated!!


FYI Firefox is not firewalled and is able to access the web and other domains

Asked by ajb 14 hours ago

Answered by ajb 12 hours ago