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Built-in VPN stuck on "Get started" after successful sign-in (Firefox 159.0.1, Iran)

Firefox VPN
anitaghafuri27
anitaghafuri27

Hi,

I'm trying to use Firefox's built-in VPN, but I can't turn it on.

Details: - Firefox version: 159.0.1 (64-bit), up to date - OS: Windows 11 - Location: Iraq - Mozilla account: signed in successfully (I see "Signed in successfully!" on accounts.firefox.com)

Problem: After signing in, the VPN panel in the toolbar still shows "Try Firefox's built-in VPN" with a "Get started" button. When I click it, I'm asked to sign in again and end up in a loop. I can never turn the VPN on.

What I checked: - about:policies shows "The Enterprise Policies service is inactive." - I manually set browser.ipProtection.enabled to true in about:config (the VPN button only appeared after this).

I noticed that Iran is not on the list of supported regions in your help article "Unable to find the built-in VPN in Firefox." Is this the reason it doesn't work for me? If so, are there plans to make the built-in VPN available in Iraq? If not, could you tell me what else might be causing this loop?

Thank you.

Hi, I'm trying to use Firefox's built-in VPN, but I can't turn it on. Details: - Firefox version: 159.0.1 (64-bit), up to date - OS: Windows 11 - Location: Iraq - Mozilla account: signed in successfully (I see "Signed in successfully!" on accounts.firefox.com) Problem: After signing in, the VPN panel in the toolbar still shows "Try Firefox's built-in VPN" with a "Get started" button. When I click it, I'm asked to sign in again and end up in a loop. I can never turn the VPN on. What I checked: - about:policies shows "The Enterprise Policies service is inactive." - I manually set browser.ipProtection.enabled to true in about:config (the VPN button only appeared after this). I noticed that Iran is not on the list of supported regions in your help article "Unable to find the built-in VPN in Firefox." Is this the reason it doesn't work for me? If so, are there plans to make the built-in VPN available in Iraq? If not, could you tell me what else might be causing this loop? Thank you.
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