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I am unable to download my emails from Greenby

Thunderbird Send and receive email
ser@care4free.net
ser@care4free.net

I have an email account with a now defunct provider called care4free.net. This later became part of Madasafish and most recently my email service was provided by Plusnet. I was migrated to Greenby at the end of September and followed Greenby's guidance to successfully create a new account in Thunderbird to receive email via Greenby. However this suddenly stopped working a few days ago. When I try to download email I get the message "Login to server mail.care4free.net with username <myname>@care4free.net failed". I tried logging into Greenby webmail and was told to create a new, more secure password which I did. I updated Thunderbird with this password but it is still not working. Webmail is fine. I have tried the Greenby AI support bot but got nowhere. Can someone help please. Thunderbird settings are:

INCOMING SERVER Protocol: IMAP Hostname: mail.care4free.net Port: 143 Connection security: None Authentication: Normal password Username: <myname>@care4free.net

OUTGOING SERVER Hostname: smtp.care4free.net Port: 25 Connection security: None Authentication: Normal password Username: <myname>@care4free.net

I have an email account with a now defunct provider called care4free.net. This later became part of Madasafish and most recently my email service was provided by Plusnet. I was migrated to Greenby at the end of September and followed Greenby's guidance to successfully create a new account in Thunderbird to receive email via Greenby. However this suddenly stopped working a few days ago. When I try to download email I get the message "Login to server mail.care4free.net with username <myname>@care4free.net failed". I tried logging into Greenby webmail and was told to create a new, more secure password which I did. I updated Thunderbird with this password but it is still not working. Webmail is fine. I have tried the Greenby AI support bot but got nowhere. Can someone help please. Thunderbird settings are: INCOMING SERVER Protocol: IMAP Hostname: mail.care4free.net Port: 143 Connection security: None Authentication: Normal password Username: <myname>@care4free.net OUTGOING SERVER Hostname: smtp.care4free.net Port: 25 Connection security: None Authentication: Normal password Username: <myname>@care4free.net

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