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Kuaave
Mbojuruja

Lost all my data

Firefox Ñongatu, guerujey ha ñembojuehe
Denys ombohovái
Max
Max

So I wanted to reinstall windows, I had Zen browser and Mozilla Account with syncing enabled (but I only had zen on my pc), and after reinstalling windows I downloaded zen again and got in my account and tried syncing it my literally nothing got synced, no passwords, no bookmarks, no history, and I got no file to manually back it up. Does that mean I lost all my data?

So I wanted to reinstall windows, I had Zen browser and Mozilla Account with syncing enabled (but I only had zen on my pc), and after reinstalling windows I downloaded zen again and got in my account and tried syncing it my literally nothing got synced, no passwords, no bookmarks, no history, and I got no file to manually back it up. Does that mean I lost all my data?

Opaite Mbohovái (1)

Denys
Denys
  • Mboguataha
  • 10 oipytyvõvéva

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Eporandumína

Nde eikéke nde mba’etepe embohovái hag̃ua ñe’ẽmondo. Ikatúpa, emoñepyrũ peteĩ porandu, ndereguerekói gueteriramo nemba’ete.