Please understand this is a FREE service, staffed by volunteers. You have asked a question that few would know of. Have you considered asking the vendor of your OS, as that is what caused your problem?

This is a support forum and nobody here does one on one support by phone, chat or email. The only emails you may be getting is from any spambots that found your email posted in public.

Replies can take anywhere from minutes to hours or longer. as you only waited about 1hr and 45mins.