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trouble loging in to bank account

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bumham
bumham

When I attempt to login to my online bank account using Firefox, (73.0.1), it is rejected as incorrect. However, when I login on IE there is no problem.

When I attempt to login to my online bank account using Firefox, (73.0.1), it is rejected as incorrect. However, when I login on IE there is no problem.

Opaite Mbohovái (3)

Eve
Eve

is it rejected as incorrect when you are manually inputting the login info or when you are using saved passwords/logins through lockwise?

bumham
bumham Porandu apoha

Manually input.

cor-el
cor-el
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Do you have a login for this website (domain) stored in the Password Manager (Lockwise) ?

Does this only happen with that bank website ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window