Showing questions for topic:

Why can’t I create an account with [redacted] @icloud.net

Won’t let me sign in says I’m using os 18.7 I’m not and at one point was shared with n unknown device and now Knox is installed not me doing and fire fix was installed no… (Máis información)

Won’t let me sign in says I’m using os 18.7 I’m not and at one point was shared with n unknown device and now Knox is installed not me doing and fire fix was installed not me so yesterday I officially put it on MY PHONE n now icant use it cause someone else is using it too with my phone credentials. Wtf

Open

Missing Mozilla VPN subscription

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions… (Máis información)

Hi! I've received an email informing about my upcoming VPN subscription reneval. But when I went to my subscriptions page I can only see "You have no active subscriptions" message. Does it mean that my subscription is cancelled and the email message is wrong?

Open 1

I want to remove Paypal from my subscription and add a credit card

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method. I tried removing Paypal, but it force… (Máis información)

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method.

I tried removing Paypal, but it forced me to restore Paypal as the payment method.

How do I switch to a credit card?

Open 2 20

I lost my apple icloud storage due to credit card failure.

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up anothe… (Máis información)

Back on May 12, 2026 I received an email message saying that my credit card failed to pay for my apple icloud storage. I just saw this message and I want to set up another method of payment to apple for my icloud storage, but I don't know how to accomplish this. Please tell me what I should do.

Thank you.

Anne Fleming, [edited email from public community support forum]

Locked 1 20

Request for Refund – Mozilla VPN Subscription

Dear Mozilla Support Team, I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period. According to your Terms of Service, I am el… (Máis información)

Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob

Open 1

I bought VPN subscription, you took the money but don't recognise it but you

I paid for Mozilla VPN in USD but you now want me to pay again in GBP, why? Recept details: Date: July 3, 2026 Amount paid: $59.88 (Visa - 8200) Receipt number: 242315… (Máis información)

I paid for Mozilla VPN in USD but you now want me to pay again in GBP, why?

Recept details: Date: July 3, 2026 Amount paid: $59.88 (Visa - 8200) Receipt number: 24231560

Open 1 50

had two subscriptions & paid for two but one did not get credited

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook bot… (Máis información)

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,


/edited emails from public community support forum

Solved 1