Firefox Support Forum

Hello, I've been trying to use my Firefox browser for the past week and nothing I do seems to work. Whenever I click the icon on my Windows desktop, it sends me the following Mozilla Crash Report:

We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

I've restarted my computer and tried to change multiple settings, but the same pop up message keeps appearing. I've checked the box that sends the crash to Mozilla and clicked the button that says Restart Firefox, but still nothing. There's also a "Detail" button that provides a bunch of information that I'm not sure how to interpret haha but I can try to copy that if you think it would be helpful.

I would appreciate any help. I'm looking to get a new computer (not sure if that is part of the issue), but I'm really hoping to be able to save the bookmarks I had.

Thank you.

I installed firefox on macbook. firefox version: 113.02 Initially, everything was fine, but after 1-2 days, firefox automatically forwarded http to https. I didn't install any add-ons. Then I had to refresh firefox by using the option in Help--More Troubshooting information. After refreshing firefox, everything was back to normal and I was able to access http website, but after 1-2 days, firefox automatically forwarded http to https again. Once again, I didn't install any add-ons. please help. thanks!

Hi,

I have a policies.json file that acts as a white list for me (black listed all urls and then white listed needed urls). I was wondering is it possible to create a second .json file that will act as a black list. I want to give access to a partial admin. user to the policy.json file to be able to edit the file and add websites if needed but I want a another black list running as well to block out specific websites (this one the partial admin. will not have access to).

So to start off the first question would be is firefox only limited to one .json file for policies or can you have multiple .json files (I want to call the second file blacklist.json)? Btw I use Debian and Firefox-esr.

Thanks.

• After a Google search, I cannot click any link to go to the page result.
• If I type in an address the Webpage just won't load.
• My Gmail often will not load.
• I have several emails, but the list in GMail won't show them
• YouTube plays horribly choppy. (I followed a help guide to change some setting, but it did not help)
• I have to constantly use Chrome instead. I don't want to use Chrome. There is no problem with any of these in Chrome, so I know it is a Mozilla Firefox problem, I just don't know how to fix it.

I am using 113.0.1 and it is up to date

A website that is not secure is only accessible on firefox when the https://www prefix is deleted on each page I attempt to accuse on the website, cascadeprimetimers.org. I have given access to not secure pages for this site in the privacy and security settings. How does this get fixed?

When I right click a tab I do not get the option to "Send Tab to Device" that I am used to on Windows. Is this missing from the Linux version? Or is there a setting for it?

I have searched the internet for this problem and could not find such things. I would appreciate any help!

I am guessing this is a settings issue, but I cannot find a solution. I cannot see the social sharing icons on my website when in Firefox on my Mac. I can see them in Safari. What's the deal?

Thanks,

Theresa

Hello, I use both Firefox and Firefox developer edition and in both (different accounts, not synced) in my Firefox I set Persian as an alternative language about a year ago now I can't remove it. The developer edition is just in English but the buttons and some of the text is in Persian (it's the same with Firefox) My laptops default language is English with only Persian keyboard. how can I fix this?

For approximately three days now, I can't play any YouTube videos. I just get the spinning icon and suggestion to restart but it never resolves. I have tried a couple things but am currently not all that savvy and just want them to work! They will play fine in Opera, but I hate switching browsers just for that site.

Locking this thread.
Please continue here: [/questions/1414653]
I wasn't sure which category to choose. Youtube videos have a spinning with the message to try system restart if playing won't begin but it never does. The videos play fine in Opera and as far as Firefox itself, I have no problems with any other websites. I am unable to perform gymnastics in order to resolve this, but it's quite bothersome. Thank you.

Edit: Sorry, I posted this once already but am frustrated and can't figure out how to delete this one. I have not gone through starting in safe mode, etc.

I'm using Firefox 113.0.2. I want to export my logins and passwords, but when I click the 'export' option, a Windows Security window opens asking for my Windows login. I don't have a Windows login set (no one else has access to my PC).

According to Firefox's own info, if you don't have a Windows password, the dialog asking for one shouldn't pop up.

I can't get past this and I've googled everything in sight. Does anyone else have a solution to this?

Thank you! Averill

Hello Support Team,

I hope this message finds you well. I have been facing a concerning issue with my website's page load times, specifically the homepage. It takes an unusually long time for the page to load completely, resulting in a poor user experience for my visitors.

Background: I have designed and developed my website with great attention to detail, ensuring an attractive layout and engaging content. However, despite my efforts, I noticed that the homepage takes significantly longer to load compared to other pages on the site. This issue persists across different browsers and devices, affecting both desktop and mobile users.

Impact: The slow page load times have led to higher bounce rates and decreased user engagement. This is a matter of concern as it adversely affects the overall performance and success of my website. I understand the importance of providing a seamless and efficient user experience, which is why I am reaching out to seek your expert guidance and assistance in resolving this issue.

Request: I kindly request your support in identifying the underlying cause of the slow page load times and providing appropriate solutions to improve the website's performance. My website URL is https://cloudrcmsolutions.com/ for your reference.

I have already taken some measures such as optimizing image sizes, minifying CSS and JavaScript files, and leveraging browser caching. However, despite these efforts, the issue persists.

I greatly appreciate your expertise and prompt attention to this matter. Resolving this issue is vital for enhancing the user experience and overall success of my website.

Thank you for your time and assistance.

Sincerely, Faisal Email: [removed email from public forum]

I have been using gmail through firefox for years without problems. I have not recently changed in settings in firefox or gmail. Starting about two weeks ago, when I try to access gmail through firefox I only get a blank, white screen. No error messages. The only help articles I find are 8 years old and their trouble-shooting suggestions are not working. How can I regain access to gmail through firefox?

Hi, I cannot use wordpress.com. When I click on "log in" it hangs at the redirect and I only get a blank screen.

(Hangs here:) https://wordpress.com/log-in?redirect_to=https%3A%2F%2Fwordpress.com%2F

I've disabled all extensions, cleared cookies and restarted, nothing seems to work. Any help would be much appreciated.

Thanks!

Hello, I'm looking for help with these crashes, it happens from twitter to Youtube and Facebook; I've tried with Troubleshoot Mode and still happens, I've erased cookies and didn't work.

These are some of the IDs of the crashes: bp-4e34eb82-b89f-46a0-a128-de9e00230530 bp-fb95a7f5-f54b-4d1b-9271-70f220230531 bp-11e8872c-6577-45a4-93cb-4db8e0230531 bp-1e32db88-4f77-4949-ad7a-fab7f0230531

In each one appears this line: Crashing Thread (0), Name: MainThread

Thanks for the help

Currently Firefox is redirecting http://localhost:8080 to http://localhost:8081 , each time when type the address in the URL address bar.

I have been working with a container wordpress. I have tested in chrome the address http://localhost:8080 and all works fine.

How can we fix that problems, thanks in advance.

I have removed cookies and site data of localhost in Privacy-and-security> Manage-data>

screen-cast https://imgur.com/lWV1WFa

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the message: "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." It is very important to me to be able to view my accounts and investments daily - please help me solve this!