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Firefox crashes

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

cakeslar
cakeslar
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Firefox will not open. Computer was turned off for the night. Firefox did not respond when clicked after starting computer in the morning.

Firefox will not open. Computer was turned off for the night. Firefox did not respond when clicked after starting computer in the morning.

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cor-el
cor-el
  • Moderator
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You can try to use this to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

If you can't open Firefox, see: