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Just updated browser to 13.0.1 - Norton Identity Safe was disabled. Every few months when brower is updated this happens, I have contact Norton.

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  • Last reply by lynspottery

lynspottery
lynspottery

I updated FireFox to 13.0.1 last night and my Norton Identity Safe disappeared. I found it had been disabled. I contacted Norton and got this reply:

"If you made to upgrade to the Firefox version 13, they made some unexpected changes which has prevented the Norton Tool Bar from loading. We/the Engineers are working to correct this as quickly as possible. It is SO annoying when Firefox makes these changes and ends up frustrating so many of us. I’ve written a letter to them complaining of their deliberate attempts to keep the Norton Tool Bar from functioning. Maybe if enough others do the same, we might not have to suffer this disruption of our convenience."

Why on earth does this happen so often? I never have problems with the few other plug ins I use. Would be nice if there was better communication for developers of security software were kept in the loop.

I updated FireFox to 13.0.1 last night and my Norton Identity Safe disappeared. I found it had been disabled. I contacted Norton and got this reply: ''"If you made to upgrade to the Firefox version 13, they made some unexpected changes which has prevented the Norton Tool Bar from loading. We/the Engineers are working to correct this as quickly as possible. It is SO annoying when Firefox makes these changes and ends up frustrating so many of us. I’ve written a letter to them complaining of their deliberate attempts to keep the Norton Tool Bar from functioning. Maybe if enough others do the same, we might not have to suffer this disruption of our convenience."'' Why on earth does this happen so often? I never have problems with the few other plug ins I use. Would be nice if there was better communication for developers of security software were kept in the loop.

Chosen solution

Please post a link to where that response was posted. The wording that you quoted appears to have not come from a Norton employee or helper. Thanks.

Here is Norton's announcement on their updates for Firefox 13, posted on the same day that Firefox 13 was released. Norton has become very good about getting their Add-ons for Firefox updated on the same day, or within a couple of days after, the release of new Firefox versions.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

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SafeBrowser
SafeBrowser

Chosen Solution

Please post a link to where that response was posted. The wording that you quoted appears to have not come from a Norton employee or helper. Thanks.

Here is Norton's announcement on their updates for Firefox 13, posted on the same day that Firefox 13 was released. Norton has become very good about getting their Add-ons for Firefox updated on the same day, or within a couple of days after, the release of new Firefox versions.


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

lynspottery
lynspottery Question owner

At the time I contacted Norton, no update was available.