Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

ESET NOD 32 cannot scan past this point. I keep getting stuck at 56% at the following; C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending. Is this a problem with NOD32 or with Firefox? Thank you.

  • 3 respostas
  • 6 have this problem
  • 9 views
  • Last reply by ideato

Ltetro
Ltetro

I ran into a glitch on my system that I tried to fix myself. My NOD32 was always showing the yellow warning circle as my protection status when I started my computer. I tried to fix this every way I new how. Then I started to get pop ups asking me to fix and then send system error reports to Windows. Some stating they were critical. So I sent NOD32 the e-mail below.

Me: I cannot seem to run a complete system scan. I keep getting stuck at 56% at the following point. C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending

I also keep getting messages to send error reports to Microsoft constantly. I also have this code C:\pagefile.sys-error opening

Thank you for your assistance.

Their solution: Based on the information you provided, we recommend that you upgrade to latest version of ESET NOD32 Antivirus and see if this makes a difference.

Please click or copy/paste the following ESET Knowledgebase article into your web browser for step-by-step instructions:

Me : I did as they requested and am fully upgraded and licensed with their new edition. Ran a new scan same problem.

I sent them a new e-mail but now wonder if it is a Firefox issue as, C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending this is where the scan stalls. Any help would be appreciated. Thank you.

I ran into a glitch on my system that I tried to fix myself. My NOD32 was always showing the yellow warning circle as my protection status when I started my computer. I tried to fix this every way I new how. Then I started to get pop ups asking me to fix and then send system error reports to Windows. Some stating they were '''''critical.''''' So I sent NOD32 the e-mail below. '''Me:''' I cannot seem to run a complete system scan. I keep getting stuck at 56% at the following point. C:\Documents and Settings\Owner\Application Data\ Mozilla\Firefox\Crash Reports\Pending I also keep getting messages to send error reports to Microsoft constantly. I also have this code C:\pagefile.sys-error opening Thank you for your assistance. '''Their solution:''' Based on the information you provided, we recommend that you upgrade to latest version of ESET NOD32 Antivirus and see if this makes a difference. Please click or copy/paste the following ESET Knowledgebase article into your web browser for step-by-step instructions: '''Me''' : I did as they requested and am fully upgraded and licensed with their new edition. Ran a new scan same problem. I sent them a new e-mail but now wonder if it is a Firefox issue as, C:\Documents and Settings\Owner\Application Data\ ''Mozilla\Firefox\Crash Reports\Pending'' this is where the scan stalls. Any help would be appreciated. Thank you.

Chosen solution

Try delete the files in Pending folder and make the scan again, do not be afraid to delete the files see : https://support.mozilla.org/en-US/questions/679996


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Ler a resposta no contexto 👍 1

All Replies (3)

ideato
ideato

Chosen Solution

Try delete the files in Pending folder and make the scan again, do not be afraid to delete the files see : https://support.mozilla.org/en-US/questions/679996


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Ltetro
Ltetro Question owner

Solved!! Thank you so much for your help. I have been working on this problem for days! Will forward this info. to the others in my family that use Firefox.

ideato
ideato

You are welcome.