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The setup prompt for the free Mozilla VPN does not appear

  • 6 respostas
  • 4 have this problem
  • 128 views
  • Last reply by Agent virtuel
  • Resolto

tsch63
tsch63

After clicking the "Set up free VPN now" button, the explanation page with the individual steps appeared, but I couldn't complete the process because the setup prompt was not visible in the browser.

After clicking the "Set up free VPN now" button, the explanation page with the individual steps appeared, but I couldn't complete the process because the setup prompt was not visible in the browser.

Chosen solution

Hello

Use built-in VPN in Firefox https://support.mozilla.org/en-US/kb/built-in-vpn

https://connect.mozilla.org/t5/discussions/introducing-firefox-s-built-in-vpn-ip-protection-now-in-the/m-p/123423/highlight/true#M48550

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All Replies (6)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

It's not available to all users yet. Are you in one of the countries included in the rollout? (See the note at the top of this article.)

janet.pape
janet.pape

Same problem. I am in France with the latest version of Mozilla.

tsch63
tsch63 Question owner

Ja, Deutschland.

Agent virtuel
Agent virtuel
  • Top 25 Contributor

Chosen Solution

Hello

Use built-in VPN in Firefox https://support.mozilla.org/en-US/kb/built-in-vpn

https://connect.mozilla.org/t5/discussions/introducing-firefox-s-built-in-vpn-ip-protection-now-in-the/m-p/123423/highlight/true#M48550

Denys
Denys
  • Moderator
  • Top 10 Contributor

Got it. There are still some user groups in the countries participating in the rollout that don't have the VPN available. If you want to dig into it, please go to about:studies and share a list of active (VPN-related) studies you see there.

Agent virtuel
Agent virtuel
  • Top 25 Contributor

Other information

Manage remote improvements settings in Firefox https://support.mozilla.org/en-US/kb/remote-improvements

Allow Firefox to improve features, performance, and stability between updates.

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