can not open Firefox after trying to download a new version
I was asked to close Firefox to download a new version. After that I can't get Firefox to open at all. Every time I try I get a window stating that it can't open and ask me to report to you. Best regards Gunnar Herrlin
All Replies (2)
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
- Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder.
- Open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
- Open the 5 most recent files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Jag kan fortfarande inte öppna Firefox efter krasch. Önskar hjälp från någon som förstår hur det ska lösas. Vänligen Gunnar