Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't connect to server

more options

When I click "Get messages" Thunderbird fails to connect to the server and I get the message "Connection to pop3@virginmedia.com timed out" When I try to send a message I get "The message could not be sent because the connection to Outgoing server (SMTP) smtp.virginmedia.com timed out. Try again." This is an intermittent problem - sometimes it works ok. On the Virginmedia website everything seems ok.

When I click "Get messages" Thunderbird fails to connect to the server and I get the message "Connection to pop3@virginmedia.com timed out" When I try to send a message I get "The message could not be sent because the connection to Outgoing server (SMTP) smtp.virginmedia.com timed out. Try again." This is an intermittent problem - sometimes it works ok. On the Virginmedia website everything seems ok.

All Replies (1)

more options

Check your setting, it might be an issue with your SMTP and POP3 settings.