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Invisible messages in Inbox

  • 2 respostas
  • 1 has this problem
  • 184 views
  • Last reply by connonr

connonr
connonr

I recently received two related messages (separately) from same domain name. The second was a survey. I completed the survey and assumed I had closed. Later I noticed a reference to the messages at the bottom of the screen so I closed using the [X] symbol on the message. I noticed later I could not see the messages in my inbox. I performed a search and they exist. But they are not visible in my inbox where the search shows they are.

How do I get the messages to re-display in my inbox?

I recently received two related messages (separately) from same domain name. The second was a survey. I completed the survey and assumed I had closed. Later I noticed a reference to the messages at the bottom of the screen so I closed using the [X] symbol on the message. I noticed later I could not see the messages in my inbox. I performed a search and they exist. But they are not visible in my inbox where the search shows they are. How do I get the messages to re-display in my inbox?

Chosen solution

Hi

Do you have your inbox displaying as "Conversations"? If there is a little icon like a bent twig in the first column of the message list, you may have replies, forwards and such related messages hidden under the main topic in 'threads'.

This article explains - and look at the picture at the start to see the column indicating this setting is on. https://support.mozilla.org/en-US/kb/message-threading-thunderbird

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All Replies (2)

AgnesRM
AgnesRM

Chosen Solution

Hi

Do you have your inbox displaying as "Conversations"? If there is a little icon like a bent twig in the first column of the message list, you may have replies, forwards and such related messages hidden under the main topic in 'threads'.

This article explains - and look at the picture at the start to see the column indicating this setting is on. https://support.mozilla.org/en-US/kb/message-threading-thunderbird

connonr
connonr Question owner

Hello Agnes

I was able to get messages back by performing a compact of the folder. The folder is meant to be automatically compacted - maybe it failed or did not reach the threshold for compacting.

Problem solved


Thanks for your help