Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Import certificate with separate key file

  • 2 respostas
  • 1 has this problem
  • 29 views
  • Last reply by cor-el

more options

I am trying to import a personal certificate, where the cert itself is a ".pem" file, and the associated private key is in a separate ".key" file (both reside in the same folder, and both have ownership set to the user doing the import.) When I select the .pem file and click "Import", I get an error dialog stating "This personal certificate cannot be installed because you do not own the corresponding private key which was created when the certificate was requested." How can I import this certificate?

I am trying to import a personal certificate, where the cert itself is a ".pem" file, and the associated private key is in a separate ".key" file (both reside in the same folder, and both have ownership set to the user doing the import.) When I select the .pem file and click "Import", I get an error dialog stating "This personal certificate cannot be installed because you do not own the corresponding private key which was created when the certificate was requested." How can I import this certificate?
Capturas de pantalla anexas

All Replies (2)

more options

Hello, This is a know issue: To resolve this problem, the same computer, browser and log-in must be used for enrollment and download. If the problem persists, a replacement certificate must be submitted. https://knowledge.digicert.com/solution/SO6650.html Hope this help!

more options

cor-el modificouno o