My email downloads twice even thought it's on my mail server once.
As of late, emails download into my folders multiple times. I checked my mail server (Earthlink) and it's only there once. I can't seem to figure out why.
As of late, emails download into my folders multiple times. I checked my mail server (Earthlink) and it's only there once. I can't seem to figure out why.
All Replies (2)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
Application Basics
Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.doitnow.com:110, plain, passwordEncrypted
OUTGOING: , smtpauth.earthlink.net:587, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Lightning, 5.4.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.6.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.6.0
gfx.crash-guard.glcontext.deviceID: 0x191b
gfx.crash-guard.glcontext.driverVersion: 23.20.16.4982
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 579306b1-c01a-4714-9699-d419fcecd0b
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1536627721
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
security.sandbox.content.tempDirSuffix: {e391659a-7915-4be2-9214-51d35f9721d2}
Graphics
Adapter Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x191b
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 23.20.16.4982
Driver Date: 3-8-2018
Adapter Description (GPU #2): NVIDIA GeForce GTX 1060
Vendor ID (GPU #2): 0x10de
Device ID (GPU #2): 0x1c20
Adapter RAM (GPU #2): 4095
Adapter Drivers (GPU #2): C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_76bb9a50a59f3335\nvldumd.dll
Driver Version (GPU #2): 24.21.13.9924
Driver Date (GPU #2): 9-5-2018
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.17134.1)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
As I said, my email provider is Earthlink. I use AVG as my anti-virus program. It still happens while in Safe Mode.