automatic update error "error platform version '59.0' is not compatible with minVersion >= 58.0.2 maxVersion <= 58.0.2. How do I fix this and still keep my favs
There was an automatic update error. When I try to open/access firefox I receive this error message: "error platform version '59.0' is not compatible with minVersion >= 58.0.2 maxVersion <= 58.0.2. How do I fix this and still keep my bookmarks? Thanks!
All Replies (2)
Hi, so dig your Profile out and save it.
for future, keep a copy.
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. Reinstall with Current Release Firefox 59.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Shadow110 modificouno o
An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You can do a clean reinstall to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.