Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 3 respostas
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

Ralphbr
Ralphbr
more options

Firefox does not start, not even in safe mode. I have tried everything from restarting, to refreshing firefox, to uninstalling and re-installing firefox... nothing works. As soon as firefox starts it crashes with the following message:

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

Firefox does not start, not even in safe mode. I have tried everything from restarting, to refreshing firefox, to uninstalling and re-installing firefox... nothing works. As soon as firefox starts it crashes with the following message: We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Ralphbr
Ralphbr Question owner
more options

bp-31e5e578-8cc1-41fc-aae3-497552151214

FredMcD
FredMcD
more options

Signature qipcap.dll

qipcap.dll = Websense Data Endpoint

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

icudt55.dll = International Components for Unicode

This is for Sumo's Related Bugs 682912 REOPENED --- qipcap.dll WebSense Content filtering dll crashes Firefox 6 on launch

Remove WebSense from your system.