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Certain recipents don't receive emails from Thunderbird.

  • 1 resposta
  • 1 has this problem
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  • Last reply by christ1

black-sheep
black-sheep
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The emails are in our SENT folder. We don't receive any error or bounceback messages, nor does the recipient. They have checked their JUNK and SPAM folders. All have "their own" email addresses, like "joe@joeshmo.com", not "joe@comcast.com". Right now it is only effecting 3 different clients, to the best of my knowledge (we may have other customers who are not receiving our emails that we are as yet unaware of). This issue just started around 12/3... again, to the best of my knowledge.

The emails are in our SENT folder. We don't receive any error or bounceback messages, nor does the recipient. They have checked their JUNK and SPAM folders. All have "their own" email addresses, like "joe@joeshmo.com", not "joe@comcast.com". Right now it is only effecting 3 different clients, to the best of my knowledge (we may have other customers who are not receiving our emails that we are as yet unaware of). This issue just started around 12/3... again, to the best of my knowledge.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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If the recipient(s) have POP accounts also have them check their spam folder on the server via webmail.

In any case, this isn't a Thunderbird problem. Once the message has been sent neither Thunderbird nor you is responsible for delivering the message to the recipients.

You may also talk to your email provider about this problem. The same goes for the intended recipients.