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my firefox browser is very slow,and constantly reads the hard disk,when i switch off the wi fi button on laptop,the hard disks stops reading

  • 9 respostas
  • 1 has this problem
  • 21 views
  • Last reply by FredMcD

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these are the last many crash details Report ID Date Submitted 53754937-6cf1-4f3b-8e80-5e018848d34d 24/02/2015 13:01 d301607c-cc67-4ee5-84ff-137e5213854b 22/02/2015 13:54 7d2ed0aa-b929-4325-9846-9f627c715a97 20/02/2015 21:18 7c7d6258-818e-48b7-bacc-bbbfd67e2b5c 20/02/2015 21:17 8ed02479-b8f3-4916-9be7-9a760d98e2dc 15/02/2015 17:29 f2fdbfd9-c11a-449c-8a09-5eeca161d482 12/02/2015 14:00 6cb2fb1f-2af0-4a03-9530-d5d2ab61882f 11/02/2015 11:00 c48929ef-6cb2-4e95-aa4a-04c7efdef6e7 10/02/2015 12:33 911e51a7-1e0e-4e00-9d51-35daaf024082 03/02/2015 12:51 9cbeb1e0-f542-42f8-b359-d1d77404f9eb 28/01/2015 18:10 a24e1d6a-212e-43e2-a646-937608b40b60 25/01/2015 11:31 dcb98d1b-c579-4ee5-b5e8-772d20ce5e63 13/01/2015 22:00

these are the last many crash details Report ID Date Submitted 53754937-6cf1-4f3b-8e80-5e018848d34d 24/02/2015 13:01 d301607c-cc67-4ee5-84ff-137e5213854b 22/02/2015 13:54 7d2ed0aa-b929-4325-9846-9f627c715a97 20/02/2015 21:18 7c7d6258-818e-48b7-bacc-bbbfd67e2b5c 20/02/2015 21:17 8ed02479-b8f3-4916-9be7-9a760d98e2dc 15/02/2015 17:29 f2fdbfd9-c11a-449c-8a09-5eeca161d482 12/02/2015 14:00 6cb2fb1f-2af0-4a03-9530-d5d2ab61882f 11/02/2015 11:00 c48929ef-6cb2-4e95-aa4a-04c7efdef6e7 10/02/2015 12:33 911e51a7-1e0e-4e00-9d51-35daaf024082 03/02/2015 12:51 9cbeb1e0-f542-42f8-b359-d1d77404f9eb 28/01/2015 18:10 a24e1d6a-212e-43e2-a646-937608b40b60 25/01/2015 11:31 dcb98d1b-c579-4ee5-b5e8-772d20ce5e63 13/01/2015 22:00 <!-- 2f7913f3-b336-4e1d-9b0f-77feabb97324 18/12/2014 21:17 6872dda8-1e1d-40ef-8e5a-88a9e8fdf0f5 06/11/2014 19:39 17094a38-81b6-42da-966f-7aa3b15b293c 27/10/2014 16:09 7a5f4cff-d52a-4cc4-bdaa-6fe2a33be1c0 26/10/2014 11:49 6b3e3645-7cf4-4351-879e-2de021bc584d 21/10/2014 15:44 983f4824-76d1-46c8-9b18-9484df163c9e 23/09/2014 11:11 884abc96-71ab-417b-8407-960e664a6509 10/08/2014 16:24 637aef45-8680-43b4-9435-306aab3a83d3 10/08/2014 16:23 1a1bddf7-43c0-4e70-8333-4ba0719b64a0 03/08/2014 21:02 3fac55f0-c694-4d3a-814e-434194ca8083 06/07/2014 11:39 4c233c30-8e85-4145-b413-430307250cce 23/05/2014 19:37 af1f6b90-73ea-492e-9f7c-b035a26b3cf6 03/05/2014 14:34 281120b4-3d96-4988-b921-2a15cf9634d6 26/04/2014 17:33 d5f41172-4822-439d-87a8-46464b34112b 17/03/2014 12:38 5f98df05-813b-4639-a272-2275ef72eabd 22/02/2014 11:36 89bcefdb-7ccd-4208-a5f0-0b2e1ebf1c41 12/12/2013 11:49 36bf43bc-3ac7-40b6-a2be-0e59d7e296db 13/11/2013 11:34 cd636acf-fa69-428a-9d9f-73069ca80cb1 13/11/2013 11:30 a61f5632-ab3d-4139-8ec4-66056c1fddaa 26/09/2013 16:36 71a41383-806c-4c34-b6e4-1b50ff79ed27 06/09/2013 12:45 dd5984aa-3354-425e-9d0d-376a70add583 31/08/2013 13:44 19306a5e-2d55-4e56-a34a-db5a512a4b35 12/08/2013 12:05 4fa95f49-240d-448a-9e56-3b553b507709 12/08/2013 11:59 e3624e3b-2357-4ced-ba40-35670a76f4b9 10/08/2013 16:48 c949f64d-f906-4cef-8b58-90ff54394765 10/08/2013 12:09 1a9ffb5c-ea95-41e7-8385-4edd5713b03d 10/08/2013 12:03 2328d269-5a9b-44d4-8b04-1625b3b42205 10/08/2013 11:53 2d59fc46-7a46-4441-a306-2a00e05c2214 08/08/2013 19:15 a81b4fb1-4166-4121-b359-fc49f3f37b60 08/08/2013 12:03 dca75aac-6a06-4b81-8709-d2c5e5d3f1a8 01/08/2013 13:44 3fd941df-87f1-4f2a-816b-5aa17bb43a24 30/07/2013 18:44 7995d70b-a4f3-4b86-bd5c-e42237977690 30/07/2013 18:44 9d9d07b3-112b-4132-a682-a741bd42939e 30/07/2013 18:44 a9b60640-aaa5-4162-8c40-590a9d81757e 30/07/2013 18:43 c5de0958-dd77-49b3-a27d-780cc132c3e2 30/07/2013 18:43 9e8a5245-ff82-477a-930c-a9652ad3b8ab 30/07/2013 18:43 a27896c3-a366-49cd-b478-d33f88bb71c6 30/07/2013 18:42 d274f5e7-0cba-482c-965b-7f782460c898 30/07/2013 18:42 d028a355-1864-4544-ab03-c77049ed889f 20/06/2013 18:39 99817df1-7ae4-486b-a14d-6d6a00b55a77 20/06/2013 17:17 134f08bf-27d8-435e-89c9-5713e91484c9 23/05/2013 16:00 37e0cf8b-d88f-4ef7-b540-8ae1ef34ee43 19/05/2013 17:20 1fbb38ee-1fd1-4873-9a82-48a053669924 13/05/2013 13:16 44327fb2-4ae6-4541-a7ac-878dbc26a88a 21/04/2013 13:17 b8dbfc0e-421e-4f3b-8948-c690506d881d 18/04/2013 16:13 ffef4abb-e1b0-40b5-9bb5-eb87a9e8d4bc 12/04/2013 17:21 8472e340-88c8-42aa-af9e-4747c5d8bb1b 12/03/2013 15:29 56331b32-d547-497d-bfd6-61ccb5e94559 10/03/2013 12:01 e6e164eb-ce31-4c57-b66c-10f38796a884 03/03/2013 13:40 0236567b-b597-4590-b88c-313c96978bf5 24/02/2013 13:46 715534e6-9e68-4a78-a6b9-7b000b19c1c6 10/01/2013 18:31 3cc9ec97-f3e5-469a-9b5d-6771982935a5 04/12/2012 20:12 41c65b25-dac2-4efb-8edc-8c415ddc0bc1 02/12/2012 20:35 88ad00c9-17ea-4547-a22c-761101a65181 26/11/2012 20:57 882d9a03-047f-4e63-9081-b726aa461603 07/11/2012 19:28 c5b10e0f-daab-4007-98f5-1e470c0b98b3 11/09/2012 17:33 3e2256fe-3e8c-40c2-aa06-9233df8ed884 13/08/2012 19:38 2fce4694-68bf-4b01-b8d0-c0b881b75be4 13/08/2012 19:34 373e0919-52b8-4fea-9324-6f35e115f6f7 13/08/2012 19:28 c90a09ad-aece-4466-9766-693e4f264737 13/08/2012 19:13 c9779f62-d0e4-41d4-bcb3-6772100f9f4d 13/08/2012 19:01 0568acd4-a545-4a3f-b568-875d7eeefa4d 13/08/2012 18:52 cad1391c-3fd3-431b-9f4c-405654750307 13/08/2012 17:16 f4b55d3c-5422-4211-ad2b-e59fab990ae2 13/08/2012 15:05 1806d483-367c-476f-b018-62b45707cc2f 12/08/2012 19:55 59785b5b-1038-45e9-8bef-589dfd71e31a 12/08/2012 18:47 61185680-c6f9-4e1f-b450-cb6475894ff0 12/08/2012 15:46 3a29faf7-6c8b-46fb-971a-dfe783a3fff4 12/08/2012 14:15 1311beeb-98f1-41f5-b739-b1cf0a35d875 10/08/2012 15:39 66239abe-aa00-4e12-ba7b-b25bb95fe765 10/08/2012 10:17 02611438-46a4-439b-9b91-6af3eba486a0 09/08/2012 17:33 97503333-6de4-45e5-bd21-19405dae2122 08/08/2012 17:26 8e35ba8b-d3e1-4c52-bf71-59ab13cf0e33 08/08/2012 16:54 76f46e59-31b1-403d-98d6-6eafd89ef74c 06/08/2012 18:50 c012fcbf-9008-4b9b-b1a8-e974fe03f363 06/08/2012 18:30 ce4756d6-0afa-4afc-affb-5cecbf171a75 01/08/2012 20:44 5e811010-645f-4621-9aff-d2e4938d1d8e 31/07/2012 16:26 d12e6a63-ebce-45b5-a477-eaf5eb3f5484 30/07/2012 17:25 f04d5b9b-6528-461a-a7b9-0dcfe678d2f8 30/07/2012 16:21 bfe436cb-56e1-4df5-befe-e19db5172687 30/07/2012 15:16 7a6ee767-e811-4145-b265-b530bfd33ef8 28/07/2012 18:58 270ec211-1b3b-4d09-9a82-bd0a8163dd64 28/07/2012 16:23 757fb088-647b-4d32-9b24-47b402d01b1f 28/07/2012 15:13 d7306a81-06b0-4162-9b13-ec3c98125833 28/07/2012 15:07 b08c1a78-dd68-4d80-b706-27151378507d 27/07/2012 20:11 1dcd1e59-fc2c-4b87-bcfd-7e94ddadd9ce 27/07/2012 18:09 7bb5e44c-72c8-4269-baac-c30c7d4e46ff 17/07/2012 20:11 7e4d2444-8905-4e8e-87f2-d98e8c3e9640 -->

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All Replies (9)

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Hi vineetg84, In order to further investigate, can you please hit submit and copy the crash ids that start with "bp-" in your response.

Thank you!

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here is a screen shot

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1. Those crash reports probably aren't going to tell us anything about your posted problem with the hard disk activity when WiFi is enabled.

2. None of those crash reports have the BP- which indicates they have been submitted to Mozilla. Hit or miss when trying to query the reports database to see which one's made it to Mozilla. And some go back way into last year. Please click on each of the most recent report ID's [like maybe the one's dated in 2015) so that your Firefox can submit those Crash Reports to Mozilla]. Then give us the new ID #'s that have the BP- .

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Hi,

   there are no ids with BP-,however i have noticed that several times the problem arises coz of shockwave plugin,many times i get a message,shockwave pugin has stopped responding,do you want to stop the script? something like that
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If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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this is the most recent crash report with bp

Report ID Date Submitted bp-6f1d775b-777b-472e-98e4-a12802150227 27/02/2015 15:52

and when clicked on bp link these are the messages


Mozilla Crash Reports Search

   Product: 

Select Version: Report:

Super Search Firefox 35.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop() ] Search Mozilla Support for Help ID: 6f1d775b-777b-472e-98e4-a12802150227 Signature: hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop()

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop() More Reports Search UUID 6f1d775b-777b-472e-98e4-a12802150227 Date Processed 2015-02-27 10:22:53.454001 Process Type plugin Shockwave Flash Version:16.0.0.305 Filename:NPSWF32_16_0_0_305.dll Uptime 653 Install Age 2390456 since version was first installed. Install Time 2015-01-27 15:30:06 Product Firefox Version 35.0.1 Build ID 20150122214805 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7705015d User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 397517aa, AdapterDriverVersion: 9.17.10.3347

Processor Notes sp-processor03_phx1_mozilla_com.27927:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0106

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 ntdll.dll NtWaitForMultipleObjects 1 kernelbase.dll WaitForMultipleObjectsEx 2 kernel32.dll WaitForMultipleObjectsExImplementation 3 user32.dll RealMsgWaitForMultipleObjectsEx 4 xul.dll mozilla::widget::WinUtils::WaitForMessage(unsigned long) widget/windows/WinUtils.cpp 5 xul.dll base::MessagePumpForUI::WaitForWork() ipc/chromium/src/base/message_pump_win.cc 6 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc 7 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/message_pump_win.cc 8 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h 9 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 10 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 11 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 12 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 13 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp 14 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 15 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crt0.c:278 16 kernel32.dll BaseThreadInitThunk 17 ntdll.dll __RtlUserThreadStart 18 ntdll.dll _RtlUserThreadStart

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these are the most recent report after i clicked on each link the name bp appeared,these are all in month of feb 2015,after clicking the link the date changed to 1 march 2015

Report ID Date Submitted bp-d0786ff8-37e3-4e17-b735-b85262150301 01/03/2015 11:58 bp-6cc1788d-05bf-4e6e-b960-b16c02150301 01/03/2015 11:58 bp-e8daea8e-01ba-4629-852a-8d3f22150301 01/03/2015 11:58 bp-a10f8332-97ca-4f28-8765-7f9592150301 01/03/2015 11:58 bp-c00311d4-d9af-4f0f-bc7a-8c2e62150301 01/03/2015 11:58 bp-c9dbeadf-0c6e-4e31-96ac-24ea22150301 01/03/2015 11:57 bp-23075e44-64da-427d-9108-ebdbd2150301 01/03/2015 11:57 bp-6f1d775b-777b-472e-98e4-a12802150227 27/02/2015 15:52

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The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: