Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Afrer choosing photos I click send. Now it won't let me send to individuals.

more options

Always before when I went to My pictures, clicked on the photos to send to a friend, then click on send, a list of choices appeared. Send to individual was one of the choices. It then asked what size you wanted to send them. Now I only get 3 choices and none of them are send to individuals. Why can't I send my photos to friends and choose the size now? How can I get the way it was before back? I'm going to change to another mail service if I can't get this feature back.

Always before when I went to My pictures, clicked on the photos to send to a friend, then click on send, a list of choices appeared. Send to individual was one of the choices. It then asked what size you wanted to send them. Now I only get 3 choices and none of them are send to individuals. Why can't I send my photos to friends and choose the size now? How can I get the way it was before back? I'm going to change to another mail service if I can't get this feature back.

All Replies (3)

more options

My Pictures is a folder in Window. How that operates has nothing to do with Thunderbird email client. You might try a Windows help forum.

more options

The robot said it was a Windows problem but when I called HP the other day they said it was a Mozilla Thunderbird email problem. The question was why can't I send photos to an individual now when I used to be able to.

more options

No robot here. You have your answer.