We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

My f.f. web browser keeps crashing.

  • 1 resposta
  • 4 have this problem
  • 1 view
  • Last reply by Moses

cabachona
cabachona
more options

I have done everything the help says, what else can I do. Most annoying.

There seems to be some kind of problem when I am running AVG full mode with Fire Fox. I don't know, though for some reason my browser now has become very slow and even crashes at least once a day or two.

I have done everything the help says, what else can I do. Most annoying. There seems to be some kind of problem when I am running AVG full mode with Fire Fox. I don't know, though for some reason my browser now has become very slow and even crashes at least once a day or two.

All Replies (1)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.