Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

which attachment format

  • 1 resposta
  • 1 has this problem
  • 10 views
  • Last reply by Matt

dbd963
dbd963
more options

Hi, We are using an accounting package which produces invoices, order forms, statement etc. Quite often we need to email copy invoices to our customers as well as emailing statements and purchase orders...we can do this directly from our accounting software. The file that is generated to be emailed has a "mozi_mapi-1", instead of a PDF format. Our customers cannot open the file...Is this being generated because we are using thunderbird....can we change the format to a PDF without changing email programs

Thanks

Hi, We are using an accounting package which produces invoices, order forms, statement etc. Quite often we need to email copy invoices to our customers as well as emailing statements and purchase orders...we can do this directly from our accounting software. The file that is generated to be emailed has a "mozi_mapi-1", instead of a PDF format. Our customers cannot open the file...Is this being generated because we are using thunderbird....can we change the format to a PDF without changing email programs Thanks

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

This has appeared at intervals on the quickbooks forum for years, or so my Google searches indicate.

Close Thunderbird and QB and open windows temp folder and check to see if there is a mozmapi folder in there. If there is delete it and see if that helps.