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If you are experiencing difficulty downloading or viewing images in Firefox, follow the troubleshooting instructions in this article.

If you are experiencing difficulty downloading or viewing images through Firefox, follow the troubleshooting instructions below. This article applies to: * Still image file formats such as PNG, GIF, and JPG * Animated file formats like animated GIF This article does not apply to the following formats: * Video, such as MPG, WMV, and AVI. For more information, see [[Fix common audio and video issues]]. * Animated content that is displayed through a plugin, such as the Flash plugin. Learn more in [[Flash Plugin - Keep it up to date and troubleshoot problems]]. __TOC__ = Check image permissions = Firefox allows you to prevent images from loading for certain websites to make pages load faster. If you are having trouble viewing images: # [[T:optionspreferences]] # {for win}Options{/for}{for mac,linux}Preferences{/for} window, select the {menu Content} panel. # Make sure there is a check mark next to '''Load images automatically''' # Click on {button Exceptions...} next to '''Load images automatically''' to open the Exceptions - Images window. # In the Exceptions - Images window, look at the list of sites. Make sure the sites with which you're having trouble are not in the list. # {for win,linux}Click {button Close} to close{/for}{for mac}Close{/for} the Exceptions - Images window. # [[T:closeOptionsPreferences]] = Clear cookies and cache = Sometimes problems from loading websites are able to be fixed by [[Websites look wrong or appear differently than they should#w_clear-the-cookies-and-cache|clearing the cookies and cache]]. = Security software = Some Internet security software (including antivirus and anti-spyware programs, firewalls, privacy programs, and others) may identify and block certain images as web bugs or may prevent images from animating. Check the settings for your Internet security program to make sure it allows images to load. {for win} = Images load the first time but not later = The RealPlayer Browser Record Plugin extension (installed with RealPlayer) can cause Firefox to show images correctly upon the first visit to a website, but not on subsequent visits or refreshes. Disabling this extension will fix the problem. # Open the RealPlayer program. # Go to the {menu Tools} menu and click on {menu Preferences}. # Go to the {menu Download & Recording} section and uncheck the option '''Enable Web Download & Recording for these installed browsers'''. # Click {button OK}. Or see the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article for instructions on how to disable or uninstall extensions in Firefox. <!-- https://bugzilla.mozilla.org/show_bug.cgi?id=422290 --> {/for} = Images will load but look wrong = If images on websites will load, but don't look right or don't look the way they do in other browsers, read the following: * If you are using any sort of web accelerator software, disable it and see if images load properly. For more information, see the documentation that came with the software. * If the image area shows text or some form of gibberish, see the MozillaZine Knowledge Base article [http://kb.mozillazine.org/Page_displays_as_gibberish Page displays as gibberish]. = Other reasons why images may not load = * The site that displays the images may be down or experiencing difficulties. To verify, try loading the site from a different computer or browser. * Some pathnames to images contain backslashes (e.g. {filepath example<!-- -->.com\MyImage.jpg}). In browsers other than Internet Explorer, these pathnames do not load. If you see that the image's URL contains a backslash, contact the site's webmaster about the issue. <!--## The [https://addons.mozilla.org/firefox/addon/426 Slashy] extension provides a workaround for this problem.--> = Images still do not load correctly = If you have tried all of the solutions in this article and images or animations still don't load correctly: * Try [[Reset Firefox – easily fix most problems|resetting Firefox]]. * Follow the other steps in the [[Troubleshoot and diagnose Firefox problems]] article. <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Images_or_animations_do_not_load Images or animations do not load (mozillaZine KB)]''''' [[Template:ShareArticle|link=http://mzl.la/MNJ3lF]]