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Frequently asked questions about Firefox Accounts on Mozilla Support.

This article lists frequently asked questions about Firefox accounts on Mozilla Support. __TOC__ =What is a Firefox account?= A Firefox account offers one login for many of Mozilla’s services, such as Sync, Firefox Monitor and others. [[Access Mozilla Services with Firefox account|Learn more about Firefox accounts here]]. =Why have you changed the system to use Firefox accounts?= As part of the Mozilla ecosystem, Firefox accounts help streamline access to our products and services while giving users more security and the convenience of having just one login. =What has happened to my old Mozilla Support login?= You can no longer log in using your old Mozilla Support credentials after the system upgrade was completed on April 14, 2020. =What if I have an existing Mozilla Support account and Firefox account?= If you use the same email address for both accounts, we will automatically link your Mozilla Support account with your Firefox account. =What if my Firefox account email is different from my existing Mozilla Support account?= If you have an existing Mozilla Support account, we will link your Firefox account for you. First, log in to your Mozilla Support account. From there, you can follow our prompts to verify and link your Firefox account to your existing Mozilla Support account. =What if I’m new to Mozilla Support?= Good news! When you create a Mozilla Support account, we will automatically create a Firefox account for you. =Why can’t I change my avatar/image, password or email on my Mozilla Support (SUMO) profile?= Your profile information is integrated from Firefox accounts. Changes to your avatar, password, email and other profile information are done on the [https://accounts.firefox.com/settings Firefox accounts settings page]. =What if I'm locked out of my existing Firefox account and want to ask for support?= See [[What if I'm locked out of Two-Step Authentication?]] and [[I'm having problems confirming my Firefox account]] for possible solutions to those issues. If you cannot access your Firefox account for other reasons, you can use another email address to create a new account, so that you can sign in to Mozilla Support and ask for help. =What if I can't sign in with a new or existing Firefox account and want to ask for support?= Firefox accounts do not support very old versions of Firefox. Try using a different browser or device to sign in to Mozilla Support or see [[Get community support#w_additional-resources|Get community support - Additional resources]] for other support options.<!-- https://support.mozilla.org/en-US/forums/contributors/714351 https://bugzilla.mozilla.org/show_bug.cgi?id=1655280 -->