Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

I had to change my Google password and now can no longer get into Thunderbird.

Bob Downey

I had to change my Google password and I cannot get to my mail. I tried to uninstall/reinstall Thunderbird with no joy. When I try to open Thunderbird, Google responds: "The server cannot process the request because it is malformed. It should not be retried. That is all we know."

I had to change my Google password and I cannot get to my mail. I tried to uninstall/reinstall Thunderbird with no joy. When I try to open Thunderbird, Google responds: "The server cannot process the request because it is malformed. It should not be retried. That is all we know."

All Replies (3)

Something worth trying is to remove your old password from TB via Settings --> Privacy & Security --> View Saved Passwords. Then hit the Get Messages button (little cloud with an arrow). TB should prompt you for your new password.

Thank you for your response, Joel. Unfortunately, I cannot open Thunderbird to get to my settings. The message I quoted in my request appears as soon as I click on the icon. My gmail account works perfectly, so I know the issue is not there. I think there is something in the Thunderbird/Google link that is sour. Bob

Is this an Oauth2 account, or POP3?

What is your operating system?

What is your default web browser?

Please show us a screen shot of the error message.

This error usually happens when cookies are not enabled in Thunderbird. The fix is to enable that setting (see <Settings | Privacy & Security | Web Content>) and make sure the "Accept cookies from sites" option is checked; also delete any cookies for Google/Gmail ( <Settings | Privacy & Security | Web Content | Accept cookies from sites | Show Cookies>.) ALSO, delete your currently saved passwords, as described above by Joel. Then restart Thunderbird and you should be prompted for your new credentials.

Of course, this depends on you being able to start Thunderbird so you can get at its settings. That's why I want to see a screen shot. You're describing the browser window that normally pops up during Oauth2 authorization so you can input your credentials, but I've never seen such a window that you can't either dismiss or move aside.

Athraithe ag Lin ar

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.