Where is the VPN button in the toolbar.
I'd like to try the advertised free VPN when using Firefox. I'm in the UK but following the instructions there's no VPN button.....puzzled
All Replies (2)
Hello nick_public1,
I understand it can be frustrating when a feature is advertised but doesn't appear where you'd expect it to.
Since you are already on Firefox 151.0.2 on macOS 10.15, let's look at some specific steps to resolve this:
- Is the add-on active? Please check your add-ons manager (about:addons) to see if the Mozilla VPN extension is installed and enabled. Sometimes it needs to be manually re-enabled after an update.
- Customise toolbar: Right-click on your toolbar and select 'Customise'. Please check if the VPN icon is listed there and simply needs to be dragged back onto your toolbar.
- Account status: Ensure you are logged into Firefox with your Mozilla account, as the VPN service is linked to your account status.
If these steps don't bring the icon back, please let us know. We can then investigate if there are specific factors related to your setup or regional roll-out phases that might be causing this.
I have tried all your suggestions but no luck. I've spent way too much time on this now and will come back to it soon. Thanks for the suggestions though.