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Email access

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gtmorck
gtmorck

Since upgrading to Windows 10, I can only access my Yahoo email using Microsoft Edge. When I try to access in Firefox or Google Chrome, my access is denied. I've tried clearing cookies, browser history, rebooting my router, etc. Any ideas I can try?

Since upgrading to Windows 10, I can only access my Yahoo email using Microsoft Edge. When I try to access in Firefox or Google Chrome, my access is denied. I've tried clearing cookies, browser history, rebooting my router, etc. Any ideas I can try?

Réiteach roghnaithe

Hi,

Could you please try clearing Firefox cache and running Firefox in Troubleshoot Mode? Does any of that help?

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All Replies (6)

Paul
Paul
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  • Top 10 Contributor

Hi

What error message do you see when you try to access that site in Firefox?

gtmorck
gtmorck Úinéir na ceiste

It shows: ATT - It's not you, it's us. We can't complete your request right now, please try again.

Paul
Paul
  • Moderator
  • Top 10 Contributor

Thank you for the screenshot.

That suggests that this is not a Firefox issue but a problem that they are aware of and are looking into.

gtmorck
gtmorck Úinéir na ceiste

Maybe so but, my email works fine if I access it through Microsoft Edge. Thanks for you input though.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Réiteach Roghnaithe

Hi,

Could you please try clearing Firefox cache and running Firefox in Troubleshoot Mode? Does any of that help?

gtmorck
gtmorck Úinéir na ceiste

Thank you very much. Problem solved. It seems DuckDuckGo was the culprit which I don't understand because I was using it with Windows7. Upgraded to Windows10 and had problems! Again, thank you!