Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not receiving any emails to confirm my identity

  • 4 fhreagra
  • 0 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó JLN

more options

To confirm that the Firefox account belongs to me, I have to use the Google Authenticator app to confirm my identity, but I no longer have access to it. Therefore, I want to confirm my identity through my email. So I press the link to get an email, but even though I have access to the email and firefox sends an email to the correct email, I don't get an email despite waiting 5 minutes. I cannot confirm that this is my account even though I am logged in here and in the browser itself.

To confirm that the Firefox account belongs to me, I have to use the Google Authenticator app to confirm my identity, but I no longer have access to it. Therefore, I want to confirm my identity through my email. So I press the link to get an email, but even though I have access to the email and firefox sends an email to the correct email, I don't get an email despite waiting 5 minutes. I cannot confirm that this is my account even though I am logged in here and in the browser itself.
Attached screenshots

Réiteach roghnaithe

Okay, I somehow managed to bypass the login and disable the two-factor authentication. Thank you for your help!

Read this answer in context 👍 0

All Replies (4)

more options

Umm... you obviously have an account. The weird thing is your user agent - User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0

Helpful?

more options

What does that mean? Is there something wrong with it?

Helpful?

more options

Do you have 2FA recovery codes ? Can you reach the Firefox account Settings page and disable 2FA because there is no way to bypass 2FA if you do not have access to the Authenticator app and also do not have recovery codes ?

Helpful?

more options

Réiteach Roghnaithe

Okay, I somehow managed to bypass the login and disable the two-factor authentication. Thank you for your help!

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.