Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Dúnadh an snáithe seo agus cuireadh sa chartlann é. Cuir ceist nua má tá cabhair uait.

Fox news Channel live video player recently stopped working

  • 44 freagra
  • 1 leis an bhfadhb seo
  • 361 views
  • Freagra is déanaí ó loyall

more options

I frequently watch Fox News Channel live on Firefox in Windows 10. The FNC player no longer works on Firefox 52 and 53, so I have been using MS Edge to watch FNC. I think the problem may have started with Firefox 52. I would prefer to use Firefox for all my browsing.

Attached screenshots

Athraithe ag loyall ar

All Replies (20)

more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Please provide public (no password) link(s) that we can check out. No Personal Information Please !

Athraithe ag FredMcD ar

more options

Hi   ! Your system details don't show if you're using any ad-blocking add-ons. If you do, would you disable them for this page and see if that makes a difference  ? Also : would you make sure that cookies are enabled for Fox News, as well as JavaScript  ?

more options

Here is a link to FNC shows: http://www.foxnews.com/shows.html My NVIDIA graphics driver is dated 14 Nov 2016 I do not use any ad-blocking add-ons. Cookies are enabled. Starting with version 52 Firefox no longer supports Java.

Athraithe ag loyall ar

more options

loyall said

Starting with version 52 Firefox no longer supports Java.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/

https://www.mozilla.org/en-US/firefox/organizations/notes/

https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

more options

loyall said

Here is a link to FNC shows: http://www.foxnews.com/shows.html

I have no problem viewing that site.

Starting with version 52 Firefox no longer supports Java.

I mentioned JavaScript, which is not the same as Java.
See :   How is JavaScript different from Java  ?

more options

Dear Happy 112,

Apparently FredMcD is suggesting I should downgrade to an earlier version of Firefox. That is something that I do not want to do. I would switch to Edge as my default browser before I do that. You said you have no problem viewing FNC live. Would that be with FF53? If so perhaps you could help me to get my FF53 working with FNC. Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53?

I have no idea why this post will not wrap.

Athraithe ag loyall ar

more options

The post doesn't wrap because of the leading spaces. A leading space means that you get PRE tags and this forum doesn't wrap text in PRE tags (I have a custom style rule to fix this).

I will edit your above post and remove the spaces.

more options

loyall said

Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53?

JavaScript should be enabled by default.   You can check and see if this is the case : Type in the address bar   about:config (promise to be careful, if asked) Type and look for the preference : javascript.enabled and make sure that it's value is set to   true

Athraithe ag Happy112 ar

more options

loyall said

Dear Happy 112, Apparently FredMcD is suggesting I should downgrade to an earlier version of Firefox. That is something that I do not want to do. I would switch to Edge as my default browser before I do that.

FredMcD is not suggesting that you should downgrade;   he merely explained what to do in case you should   want to   downgrade.

more options

If you use extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then always make sure such extensions do not block (wanted) content. There is security software that can interfere with loading content, so check that as well.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

See also:

more options

Dear   loyall,
You already mentioned that you don't use any ad-blocking extensions and that you enabled cookies for that site. Now, let's assume that JavaScript is enabled.
Looking at your screenshot, it says : 'For video troubleshooting and help click here ' What happens when you do that   ?

more options

Totally forgot to ask : Would you check and see if your Shockwave Flash is up to date  ? Should be : 25.0.r0 And also your Flash Player  ? Should be : 25.0.0.148

more options

In case everything else should fail :
You could try   Help Center - Fox News .......

more options

Happy112 said

Totally forgot to ask :
Would you check and see if your Shockwave Flash is up to date  ?
Should be : 25.0.r0
And also your Flash Player  ? Should be : 25.0.0.148

Flash Player is Shockwave Flash. Most of us just call it Flash.

Flash Player Version: 25.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

FredMcD said

Flash Player is Shockwave Flash. Most of us just call it Flash.

I mentioned Shockwave Flash and Flash Player for a reason. See :     https://www.wilderssecurity.com/threads/flash-player-vs-shockwave-player-difference.328165/

more options

Hmmm . . . . .

more options

Happy112 said

loyall said
Could you tell me more about how to find this JavaScript that you referred to. How can I determine if it is enabled on my FF53?

JavaScript should be enabled by default.   You can check and see if this is the case : Type in the address bar   about:config (promise to be careful, if asked) Type and look for the preference : javascript.enabled and make sure that it's value is set to   true

javascript.enabled is set to true There are thirty-nine other javascript entries (I counted them) that are set to true and false and specific numbers.

more options

Happy112 said

loyall said
Dear Happy 112, FredMcD is not suggesting that you should downgrade;   he merely explained what to do in case you should   want to   downgrade.

OK. but why did he think I would want to? Don't bother to answer. Let's get on with solving my problem.

more options

Happy112 said

Dear   loyall,
You already mentioned that you don't use any ad-blocking extensions and that you enabled cookies for that site. Now, let's assume that JavaScript is enabled.
Looking at your screenshot, it says : 'For video troubleshooting and help click here ' What happens when you do that   ?

You can check it yourself, but it basically provides a number of FAQ's. I spent some time there reading the FAQ's before I posted on this forum. Since my problem does not happen in Edge or Internet Explorer, but only in Firefox starting with version 52, I am certain it is a Firefox problem.

Athraithe ag loyall ar

more options

loyall said

OK. but why did he think I would want to?

You pointed out that

loyall said

Starting with version 52 Firefox no longer supports Java.
  1. 1
  2. 2
  3. 3