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Dear Mozilla Support Team,

I recently subscribed to Mozilla VPN and cancelled my subscription within the 30-day refund period.

According to your Terms of Service, I am eligible for a full refund. Therefore, I kindly request a refund of the €9.99 charge to the original payment method.

If you require any additional information to process my request, such as the email address associated with my account or my order number, I would be happy to provide it.

Thank you for your assistance. I look forward to your confirmation that the refund has been processed.

Kind regards,

Jakob

I paid for Mozilla VPN in USD but you now want me to pay again in GBP, why?

Recept details: Date: July 3, 2026 Amount paid: $59.88 (Visa - 8200) Receipt number: 24231560

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,

/edited emails from public community support forum

After updating my primary email address, I noticed that I wasn’t receiving the newsletter I’m subscribed to. When I checked my subscription settings, I saw that the email address on file for the newsletter was still the old one, and I couldn’t change it. I’d like to update the newsletter’s email address to my current primary email address. How can I do this? (The screenshot shows my current primary email address and the email address on file for the newsletter—they don’t match, and I can’t change the one on file.)

Today I received this email:

Hello,

Your Extension Facebook Filter was manually reviewed by the Mozilla Add-ons team in an assessment performed on our own initiative of content that was submitted to Mozilla Add-ons.

Our review found that your content violates the following Mozilla policy or policies: This add-on has been blocked due to a violation of Mozilla's Policies by the add-on or its developer..

Affected versions: 1.0

If I try to login to https://addons.mozilla.org

You do not have permission to perform this action.

So I guess I'm locked out now it seems, which is weird IMO as it's a very simple add on that collapses Facebook post of users I don't follow. I'm the only user as I did not make it public.

Also "This add-on has been blocked due to a violation of Mozilla's Policies by the add-on or its developer.." eh..? Does FF enforce Facebook policies now? ;-)

My issue is that I cannot appeal as I'm locked out of the URL too.

Any suggestions?

The Vertical tab AI, where you can connect your AI, is stuck on my work email. Everytime I click to go to my premium personal account it opens a new tab to use the full view option, but i dont want that. I want to use the vertical tab version. The vertical tab version does not switch accounts.

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

Hello. I am trying to add a new provider, which means adding a new account. When I click "Add new account" it takes me to a page that asks me to enter my existing account. Does this mean the currently running account or the new account?

I KEEP CHOSING "ORGINAL ACCOUNT". IT KEEPS PROMPTING ME TO ""SIGN IN"". BUT IT DOESN'T GIVE ME ANY PLACE TO SIGN IN AT. THE BROWSER IS DEAD. I'VE BEEN WORKING ON THE PROBLEM FOR HOURS. MAYBE IT IS A PERMISSION, A STARTUP SETTING, THIS LAPTOP, WINDOWS 11 OR A COMBINATION OF ALL THESE THINGS. I DOWNLOADED "BRAVE" BROWSER AND IT WORKS FINE. I DON'T KNOW WHAT TO DO. I CAN LOG INTO MICROSOFT, GOOGLE, BUT MOZILLA IS LIKE, REALLY REALLY DEAD.

ANY HELP IS OF COURSE APPRECTIATED. PHONE: [edited] MIKE

[edited] @GMAIL.COM OR [edited] @HOTMAIL.COM

/edited phone# and emails from public community support forum.

hello support team, sorry if my english is sucks, it's not my native language. i logged in mozilla vpn but it's not available in my country, so can you delete it please?

Hello, I am writing to request a manual review of my disabled Facebook account. I believe my account was disabled by mistake. I have always followed Facebook’s Community Standards and have never engaged in any activity that violates the rules or policies. I kindly request you to review my account manually and restore my access if possible. I would be truly grateful for your assistance and support. Thank you for your time and consideration.

I received the email below : Hello,

You’re receiving this message because your user account CRYPTONIX on https://addons.mozilla.org/ has been deleted. This could have been done automatically if you recently deleted your Mozilla account.

Regards,

Mozilla Add-ons Team

I didn't request any deletion of my account but looks like my Mozilla account has been deleted completely, why ? I am so mad about this , why would Mozilla do this ? I received the email from address below nobody@mozilla.org

Please recover my account, I created another account with my email

I absolutely needing your help because i went through research about mozilla how helpful it is for people to be part of mozilla family because their support really make sense by, it really help people with mozilla account to make sure there account is well secure for more protection i really like the app so now i want this mozilla family or mozilla support to help me learn more about this app an also what are some of the articles about mozilla an also the community forum all this matters when it comes learning about mozilla thank you am waiting for your reply.

how do i stop auto-pay for mozilla vpn?

i don't recall starting it and no longer wish to support you folks since you started down the microsoft road. previously, you had a great product that was easy and intuitive to use. now, seems like users need to have a degree in computer technology or be a grand master geek. i just want the d*** app to run w/o constantly needing to fix all the foul-ups and settings that your latest updates have caused! w

I am unable to use my download with my OS system. I would like a refund for the purchase I made an hour ago. I have seen the links to "how to request a refund" that you have provided for other users and i have followed those instructions and have been taken in circles on the website which just lead me back to this forum. I would like substantial instructions on how to get the refund.