Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password? Thank you for your time an… (mear ynfo)

Hi. Just signed up for Mozilla VPN, but used a different email address than my account email. How do I change the VPN email without a password?

Thank you for your time and very kind attention.

Solved 4 20

No option to view stored credit cards under auto-fill

Hi there! My payment methods are stored on Firefox and do come up once a box for credit card number appears on any site. However, I have only the option to add a new card… (mear ynfo)

Hi there! My payment methods are stored on Firefox and do come up once a box for credit card number appears on any site. However, I have only the option to add a new card but not to view or edit? Why? Please see attached screenshots. Please help - thank you.

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My latest automatic Firefox upgrade will only open 1 tab

My last automatic upgrade to Firefox installed a version of Firefox that allows only 1 tab.. This is very frustrating. I need multiple tabs. I searched for solutions, … (mear ynfo)

My last automatic upgrade to Firefox installed a version of Firefox that allows only 1 tab.. This is very frustrating. I need multiple tabs. I searched for solutions, but have not been able to fix the problem. I have used Firefox for over 10 years. Please help change Firefox to support multiple tabs, or I am going to have to find an alternative to Firefox. Having multiple tabs is critical to me.

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Google not working

Google has not worked on Firefox for me for the last 2-3 days and always gives the same error message: " The connection has timed out. The server at www.google.co.uk is t… (mear ynfo)

Google has not worked on Firefox for me for the last 2-3 days and always gives the same error message: " The connection has timed out. The server at www.google.co.uk is taking too long to respond."

This issue only exists in Firefox, not in Opera or Edge. I have tried clearing the cache, using using Troubleshoot Mode, changing proxy settings to No Proxy, disabling antivirus, restarting the browser, and restarting my PC. None of these have made any difference, not even a slightly different error message. Google does, however, still work on my Firefox for Android.

As far as I can tell so far, Google is the only website affected by this issue, every other website works fine. Gmail and YouTube also still work fine, it's really only Google search.

Any help with this would be greatly appreciated!

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Incessant bogus prompt to give Firefox location permission

Ever since the 152 update, every time I go to a Google website only, I am prompted to give Firefox location permission in system settings. They're definitely already tur… (mear ynfo)

Ever since the 152 update, every time I go to a Google website only, I am prompted to give Firefox location permission in system settings. They're definitely already turned on. It's so incredibly annoying I had to switch to Safari.

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When importing bookmarks they end up in Bookmarks Menu, cannot move to Other Bookmarks

I am trying to migrate from a windows 10 computer to a Windows 11 computer. I have installed Firefox on the new computer. I exported my bookmarks from the windows 10 co… (mear ynfo)

I am trying to migrate from a windows 10 computer to a Windows 11 computer. I have installed Firefox on the new computer. I exported my bookmarks from the windows 10 computer to a HTML file. I then imported them to the Windows 11 computer. I thought the import hadn't worked but finally found them Bookmarks Menu folder under Other Bookmarks. When I tried to move them to the Other Bookmarks folder Firefox wouldn't allow it. I finally went to the Other Bookmarks folder in Bookmarks Menu and selected all the files there, and copied them to the clipboard. Since the Other Bookmarks folder was no longer available in the left column, I closed Library and opened a new Library. I then pasted the files I had stored into Other Bookmarks. That seemed to work. However, when I click Other Bookmarks in the upper right hand corner of Firefox all the files there have the wire frame globe for icons and don't work. If I go to the Other Bookmarks folder in Bookmarks, those bookmarks still work. The bookmarks aren't of much use if I can't access them from Firefox. I am writing this on my Windows 10 computer but both computers have the same version of Firefox.

Solved 1

Trouble with California Franchise Tax Board

With Firefox 151.0.4 on Linux Mint I can login to https://www.ftb.ca.gov/myftb/index.asp with username and password, then I get the message: "You may have pressed the bac… (mear ynfo)

With Firefox 151.0.4 on Linux Mint I can login to https://www.ftb.ca.gov/myftb/index.asp with username and password, then I get the message: "You may have pressed the back button, refreshed during login, opened too many login dialogs, or there is some issue with cookies, since we couldn't find your session. Try logging in again from the application and if the problem persists please contact the administrator. " . Accessing FTB with Chrome works.

Solved 2 60

help me

there was an update of firefox and I thought I had to create another profile but no. I now have lost some very important bookmarks

Locked 1

Firefox VPN not connecting to Canada

I'm using Windows 11 152.0.4 Firefox version I'm in Australia I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, … (mear ynfo)

I'm using Windows 11 152.0.4 Firefox version I'm in Australia


I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, or Germany, the browser successfully routes traffic through those regions even though the VPN icon remains grey. However, when I select Canada, Firefox appears to accept the region change but no websites load at all. The browser becomes effectively offline.

The following error appears in the console:

Code SearchSuggestionController found an unexpected string value: HTTP error 2

  1. dedupeAndReturnResults moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:639

fetch moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:36 Troubleshooting already attempted:

Disabled DNS-over-HTTPS

Cleared DNS and HTTP caches

Tested in Private Window

Tested in Troubleshoot Mode (Safe Mode)

Restarted Firefox

Switched between multiple regions

Confirmed that USA, UK, and Germany work normally

Only Canada fails consistently

None of these steps resolved the issue.

Expected behaviour: Canada region should function like the other regions and allow normal browsing.

Actual behaviour: Selecting Canada results in:

Blank pages

No network activity

SearchSuggestionController errors

Browser appears offline

Other regions continue to work normally

Conclusion: This appears to be a server-side failure or misconfiguration in the Canada proxy endpoint used by Firefox’s built‑in VPN. The issue is reproducible and persists across troubleshooting modes.

Please investigate the Canada endpoint for the built‑in VPN.

Solved 2 10

Nonstop tab crashes.

My tabs crash all the time. Sometimes it'll go a while without crashing, other times it's literally every two seconds. Particularly if I'm doing anything that doesn't aut… (mear ynfo)

My tabs crash all the time. Sometimes it'll go a while without crashing, other times it's literally every two seconds. Particularly if I'm doing anything that doesn't autosave. Thanks. Sometimes it's just whatever tab I'm on (or occasionally I'll click on one I've had open in the background only to discover it crashed at some point, other times (and not infrequently!) it crashes the entire browser. Sometimes when it does that, it also logs me out of everything for no particular reason as a little sadistic cherry on top. The passwords are still saved I'm just logged out of EVERYTHING. A few times, it seemed to have made my bookmarks go away, but force-stopping it and re-entering made them reappear, so they weren't deleted. I don't know what's going on but I'm at my wit's end. The crash reports mostly just say EXCEPTION_ACCESS_VIOLATION_WRITE (I haven't checked every single one individually since there's too many, but the ones I've clicked on all say that as far as I recall). If this keeps up I'm going to have to switch browsers or something because I'm actually losing it.

Solved 16 1 19

Show a widget in navigation bar.

In navigation bar near the top of my home page, the Home Page widget is missing after a hack was corrected by a technician. i want to restore that Home Page widget to its… (mear ynfo)

In navigation bar near the top of my home page, the Home Page widget is missing after a hack was corrected by a technician. i want to restore that Home Page widget to its original place in the left-hand section of the bar. So that even if I am in a different program or app--such as my email Inbox--I can toggle to my Home Page by clicking on the Home Page widget. How can i do that? i'm running Windows 11 and a Firefox browser.

Solved 4

Why does the Firefox User Agent String still say X11 when the truth is Wayland

I'm running Firefox under Ubuntu, Ubuntu is using Wayland which replaced X11. Firefox's User Agent string still refers to X11, this does not cause me any problem but I'm … (mear ynfo)

I'm running Firefox under Ubuntu, Ubuntu is using Wayland which replaced X11.

Firefox's User Agent string still refers to X11, this does not cause me any problem but I'm curious.

I realise some websites might be expecting to see "X11" and could get upset if presented with "Wayland" instead but in various walks of life telling the truth is often the best policy.

about:support in Firefox shows me:

User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:152.0) Gecko/20100101 Firefox/152.0 Window Protocol wayland

Solved 3 10

Stuck on "Is verifying your browser" when trying to log into Firefox on new computer

So I got a new PC, and installed Firefox on it. When I try to log into my account on there it goes to the loading page that shows the Mozilla logo and below it says "is v… (mear ynfo)

So I got a new PC, and installed Firefox on it. When I try to log into my account on there it goes to the loading page that shows the Mozilla logo and below it says "is verifying your browser..." with a spinning loading ring. The problem is that it won't do anything else but this. I have tried Refreshing Firefox, going into Troubleshooting mode, and just waiting. But after all of that, it is still stuck on the loading page described above. Nothing is happening but the loading ring forever spinning. I can not sign into my account at all because I can't even get to the page to do so.

How do I fix this?? I really need all of my stuff on this new computer. (I'm writing this question from my old computer since I can't even log into the Support because of the same issue)

Solved 1