Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Why does the "AccountDetails" window only give me Back, Finish, Cancel options when trying to create a Firefox Sync account and not allow me to complete set-up?

  • 6 antwurd
  • 1 hat dit probleem
  • 21 werjeftes
  • Lêste antwurd fan darthburke

darthburke
darthburke
more options

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

I'm trying to set up Firefox sync. I go to Tools>Set up sync. Box opens. I click 'Create a New Account'. I fill in my Account Details. The only options I'm given at the bottom of the box are 'Back', 'Finish', 'Cancel'. There is no 'Next' button. I click 'Finish' and the box disappears. Even when I try to click 'Sync Options' nothing happens.

Keazen oplossing

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (6)

the-edmeister
the-edmeister
  • Moderator
more options

Are you blocking 3rd party cookies for reCaptcha?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Keazen oplossing

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
darthburke
darthburke Fraacheigener
more options

cor-el, 

Thank you for the help. I followed your instructions and it worked in Safe Mode. I went through my Add-ons and disabled them one at a time until I found the culprit.

Additional question: If I set up Sync and run it for my desktop and laptop, then turn my add-on back on, will it continue to interfere? Or only when it tries to re-sync? I'm asking because I love the add-on that causing the trouble and will have a hard time letting it go. Thanks again for the help. DB

darthburke
darthburke Fraacheigener
more options

the-edmeister, I'm not sure. Where do I get my browser cookie info?

Bewurke troch darthburke op

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which extension caused your problem?

Is this an extension that blocks content?

darthburke
darthburke Fraacheigener
more options

It was Facebook Purity. It blocks ad's and let's you customize content content from FB so you can see only what you want.